Technical Support Representative 2

22 Australasian Medical & Scientific Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits program

Global growth opportunities

Career development / tuition support

Job summary

Dexcom is seeking a Technical Support Specialist to assist patients, families and healthcare professionals with Dexcom CGM products. You will troubleshoot issues across smartphones, insulin pumps and other medical devices, guiding users through setup and app navigation via phone and email.

You will document interactions in CRM systems and coordinate with internal teams. You will stay current on product updates, participate in ongoing training, ensure compliance with Quality System and regulatory

Qualifications

• 2–4 years of experience in customer service or healthcare support.
• Experience with CRMs or patient record systems is a plus.
• Strong communication skills, especially over the phone.

Responsibilities

• Troubleshoot technical issues across Dexcom products and platforms.
• Guide users through setup, app navigation, and product use via phone and email.
• Document customer interactions accurately in CRM systems.

Skills

Customer focus

Active listening

Calm under pressure

Tech savviness

Learn new systems

Phone communication

Clear communication

CRM experience

Flexible hours

Healthcare support

Tools

CRM software

Job description

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS)

AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

Meet the team

At AMSL (Australasian Medical & Scientific Limited) and NZMS, we’re proud to be part of Dexcom, a global leader in Continuous Glucose Monitoring (CGM) technology. Together, we support people living with diabetes through life-changing products and solutions that bring peace of mind, empower better decisions, and support a higher quality of life.

Technical Support Specialist

As a Technical Support Specialist, you’ll be the first point of contact for patients, families, and healthcare professionals seeking guidance and troubleshooting assistance with Dexcom products.

Where You Come In

You provide empathetic, knowledgeable support to Dexcom users, including patients, parents, carers, and healthcare professionals. You troubleshoot technical issues across smartphones, insulin pumps, and other medical devices.

You guide users through setup, app navigation, and product use via phone and email. You document customer interactions accurately in CRM systems and coordinate with internal teams.

You support product replacements, elevate complaints, and follow up to ensure resolution. You liaise with healthcare providers to ensure a seamless and respectful experience.

You stay current on product updates and participate in ongoing training. You ensure compliance with our Quality System, regulatory standards, and timely reporting to manufacturers.

You help maintain Dexcom’s strong customer satisfaction results through exceptional service delivery.

What Makes You Successful

You are customer-focused, with the ability to listen deeply and remain calm under pressure.

You have a strong comfort level with technology and can learn new systems quickly.

You bring excellent written and verbal communication skills, especially over the phone.

Your proficiency in retaining and explaining technical knowledge clearly and patiently sets you apart.

You have experience with CRMs or patient record systems (a plus).

You are willing to work evenings, weekends, and public holidays on a rotating basis.

You bring 2-4 years of experience in customer service or healthcare support.

Your compassion, consistency, and clarity make you a trusted resource for those navigating diabetes.

What you’ll get

A front row seat to life changing CGM technology.

Learn about our brave #dexcomwarriors community.

A full and comprehensive benefits program.

Growth opportunities on a global scale.

Access to career development through in-house learning programs and/or qualified tuition reimbursement.

Experience and Education

Typically requires a minimum of 2-4 years of related customer care experience.

Company Culture

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.