Technical Support - Pumps

Metso Outotec; Mackay Regional; On-site; AUD 120,000 - 150,000; Full time

Job summary

Metso Outotec in Mackay region, Australia seeks an experienced Technical Support – Pumps to lead field technical activities and customer support. You will work closely with sales, service and customers to improve equipment reliability, performance and lifecycle value across pumps, cyclones, valves and hoses.

The role requires site visits, troubleshooting and training delivery, with travel to customer sites as needed.

Qualifications

• Technical experience with pumps, mineral processing equipment, rotating equipment or similar industrial technologies.
• Experience providing field-based technical support, troubleshooting, commissioning or equipment maintenance.
• Understanding of mining or heavy industrial operating environments.

Responsibilities

• Provide technical leadership and field support across Metso’s Pumps portfolio, including slurry pumps, cyclones, valves and hoses.
• Troubleshoot equipment and process issues through site visits, technical investigations and root cause analysis.
• Support commissioning, start-ups, performance checks, and parts requirements.
• Develop and deliver technical training for customers and internal teams.
• Identify opportunities for aftermarket services, parts, repairs and lifecycle improvements.

Skills

Pumps

Mineral processing equipment

Rotating equipment

Industrial technologies

Field-based support

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 11/26/2026

Introduction to the role

Are you an experienced technical professional who enjoys solving complex problems, working directly with customers and seeing the impact of your expertise in the field?

As our Technical Support – Pumps specialist, you’ll provide technical leadership and field support across Metso’s slurry pumps, cyclones, valves and hoses portfolio.

Working closely with customers and our sales and service teams, you’ll help improve equipment reliability, performance and asset life while identifying opportunities to strengthen aftermarket and lifecycle support. From troubleshooting and commissioning to technical training and service development, you’ll play an important role in helping our customers get more from their equipment throughout its lifecycle.

What you’ll do

• Provide technical support and field service expertise across Metso’s Pumps portfolio, including slurry pumps, cyclones, valves and hoses.
• Partner with customers to understand operational challenges and recommend practical technical solutions.
• Support commissioning, start-ups, performance checks, equipment trials, warranty inspections and parts requirements.
• Troubleshoot equipment and process issues through site visits, technical investigations and root cause analysis.
• Support the resolution of warranty claims, technical incidents and customer concerns.
• Provide technical guidance to sales, field service, quality and other internal teams.
• Review inspection reports and installed-base information to provide recommendations for equipment performance, maintenance and lifecycle improvements.
• Identify opportunities within the installed customer base for aftermarket services, parts, repairs and lifecycle solutions.
• Support the development of sustainable growth and retention strategies across the Pumps portfolio.
• Work collaboratively with local and global sales, service and technical teams to strengthen service capabilities.
• Contribute technical expertise to product development, technical sales support, problem management and continuous improvement initiatives.
• Develop and deliver technical training for customers and internal teams.
• Maintain an understanding of industry developments, competitor activity and evolving customer needs.
• Build trusted customer relationships through responsive, knowledgeable and high-quality technical support.

Who you are

We’re looking for someone who combines strong technical knowledge with a practical, customer-focused approach. You enjoy getting out to site, understanding how equipment is performing and working collaboratively to find the right solution.

You may bring:

• Technical experience with pumps, mineral processing equipment, rotating equipment, mechanical systems or similar industrial technologies.
• Experience providing field-based technical support, troubleshooting, commissioning or equipment maintenance.
• An understanding of mining, minerals processing or other heavy industrial operating environments.
• The ability to investigate technical issues, undertake root cause analysis and translate findings into practical recommendations.
• Experience working collaboratively with customers, sales, service, engineering and technical teams.
• Strong communication skills, with the ability to explain technical information to a range of audiences.
• An interest in identifying opportunities to improve equipment performance, reliability and lifecycle value.
• Experience delivering technical training or coaching would be advantageous.
• Willingness to travel to customer sites as required.

You don’t need to tick every box.

If you have relevant technical experience, transferable skills and a genuine interest in helping customers improve the performance and reliability of their equipment, we encourage you to apply.

What’s in it for you?

This is an opportunity to combine your technical expertise with real customer impact. You’ll work across a diverse range of equipment and customer sites, tackling technical challenges and contributing to solutions that improve reliability, productivity and equipment lifecycle performance.

You’ll also have the opportunity to expand your expertise through collaboration with Metso specialists locally and globally, while developing your capabilities across technical services, aftermarket and lifecycle solutions.

At Metso, you’ll be part of a workplace built around safety, collaboration, inclusion and continuous learning, where your expertise and ideas can make a difference.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.