Field Service Technician

Metso Outotec; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual incentive program

Annual Leave

Paid parental leave 18 weeks

Volunteer Leave

Social Club

Medical benefits

Salary Continuance insurance

Career development & education support

Job summary

Metso Outotec seeks a Field Service Technician to join its Service Operations Support team in Mackay, Australia. You will perform hands-on mechanical service in the field, inspect machines, and liaise between customers, product divisions and sales teams to ensure optimal operation of machinery, spares and wears.

The role requires a mechanical trade qualification or equivalent experience, the ability to read schematics and travel as needed; strong safety awareness and communication skills are

Qualifications

• Must have a Mechanical trade qualification from college or technical school.
• Physically fit and able to pass a medical with no site restrictions.
• Ability to travel within short notice.
• Ability to read and interpret mechanical schematics.
• Ability to complete basic engineering calculations such as algebra and geometry.
• Current driver’s license.

Responsibilities

• Complete field machine inspections.
• Provide hands-on mechanical service work in the field for Metso customers.
• Provide technical liaison between customers, product divisions and sales personnel.
• Perform technical evaluations and analyze equipment and machine component failures.
• Understand drawings and schematics to ensure correct processes are followed.
• Supervise and oversee Field Service projects on customer sites.
• Escalate questions and analysis to Technical Support and Engineering.
• Support quotation work by providing scope of work, initial planning and costing information.
• Promote products and services to customers.
• Prepare post site reports, timesheets and expenses after site visits.
• Promote Technical Support value add and support Technical Support Teams.
• Some Interstate and some international travel may apply. This role comes with some physical work requirements.

Skills

Excellent communication

Interpersonal skills

Read schematics

Travel readiness

Physically fit

Engineering calculations

Driver's license

Hand tools

Education

Mechanical trade qualification

Tools

Hand tools

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Introduction to the role

We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands‑on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.
This position is located in Mackay, and you will report to the Field Service Manager - East.

Main responsibilities

• Complete field machine inspections


• Provide hands‑on mechanical service work in the field to Metso customers


• Provide technical liaison services between customers, product divisions and sales personnel


• Perform technical evaluations and analyse equipment and machine component failures


• Understand drawings and schematics to ensure correct processes are followed


• Supervise and oversee Field Service projects on customer sites


• Escalate questions and analysis to Technical Support and Engineering


• Support quotation work by providing scope of work, initial planning and costing information


• Promote products and services to customers


• Prepare post site reports, timesheets and expenses after site visits


• Promote Technical Support value add and support Technical Support Teams


• Some Interstate and some international travel may apply. This role comes with some physical work requirements.

To succeed

Essential

• A Mechanical trade qualification from college or technical school, OR Three to six years relevant experience and/or training Demonstrate understanding and compliance to safety regulation and standards


• Physically fit and able to pass a medical, with no site restrictions to perform duties


• Excellent communication and interpersonal skills


• Ability to read and interpret mechanical schematics


• Ability to travel within short notice


• Understanding operating and maintenance instructions, and procedure manuals


• Ability to read and understand a variety of written instructions


• Ability to complete basic engineering calculations such as basic algebra, geometry etc.


• Provide standard hand tools applicable to task


• Current driver’s license

Desirable

• Basic rigging and dogging understanding


• Ability to write routine reports and correspondence (Word, Excel)

What’s in it for you

• A work environment where safety — both physical and mental — is always the number one priority


• Competitive base salary reflective of your experience, plus an annual incentive program


• Additional Annual Leave benefit for all permanent and maximum-term employees


• Gender-neutral paid parental leave — 18 weeks at full pay


• Paid Volunteer Leave to support the causes you care about


• Active Social Club, company-wide events and family-focused activities


• Comprehensive medical benefits, including discounted health insurance for you and your family


• Company‑provided Salary Continuance insurance


• Career development & education assistance to support your technical and leadership aspirations

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.