Technical Support Engineer - Cybersecurity (Hybrid)

Timg; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Gym and wellness perks

Team events and recognition

Generous leave policies

Modern Sydney office locations

Hybrid work model

Learning platforms access

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer to provide post-sales support across customers, partners, and resellers in Australia. The role is based in Sydney and involves troubleshooting, knowledge sharing, and collaboration with cross-functional teams.

You will work in a hybrid environment with flexible on-site days, contributing to product reliability and customer satisfaction while expanding your technical expertise in networking and security technologies.

Qualifications

• Completed IT-related education or equivalent qualification.
• 2+ years of work experience in a related role.
• Strong analytical and troubleshooting skills in hardware and software.
• Fluent English communication, written and spoken.

Responsibilities

• Provide post-sales technical support to customers, partners and resellers via phone, email and web channels.
• Manage support cases to ensure issues are recorded, tracked, and resolved in a timely manner.
• Apply fault isolation and root cause analysis to diagnose and resolve complex issues.
• Collaborate with Development, Sales, QA and Marketing teams to address customer needs.
• Travel to customer sites in critical situations to expedite issue resolution.

Skills

TCP/IP networking

Troubleshooting

Customer service

Multitasking

English fluency

Education

Bachelor's degree in IT / Computer Science

Tools

Cisco

Check Point

Juniper

Fortinet

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer to provide post-sales support across customers, partners, and resellers in Australia. The role is based in Sydney and involves troubleshooting, knowledge sharing, and collaboration with cross-functional teams.

You will work in a hybrid environment with flexible on-site days, contributing to product reliability and customer satisfaction while expanding your technical expertise in networking and security technologies.