Cybersecurity Support Engineer II - Hybrid (Sydney)

ESET, spol. s r.o.; Sydney; Híbrido; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym perks

Team events

Generous leave

Descripción de la vacante

ESET, spol. s r.o. in Sydney is seeking a Technical Support Engineer to provide expert product support to customers, partners and resellers using ESET products.

The role involves validating requests, documenting issues for escalation and maintaining in-depth knowledge of at least one ESET product. You will work across Windows, macOS, and Linux, perform enhanced troubleshooting, and collaborate with the team in a hybrid work environment from our Sydney office to continuously grow your technical

Formación

• 2+ years of work experience in IT or tech support.
• Experience with cybersecurity concepts and best practices.
• Knowledge of computer networking fundamentals and protocols.
• Ability to analyze complex issues and provide structured solutions.

Responsabilidades

• Provide technical support to customers, partners, and resellers for ESET products.
• Be an expert for at least one ESET product and have a basic knowledge of the rest.
• Document, process and analyze incoming customer requests through all channels.
• Qualify and escalate undocumented issues to next level support as per processes.
• Perform scheduled callbacks and respond to requests according to procedures.
• Continuously develop technical knowledge and skills.

Conocimientos

Cybersecurity

Networking

Troubleshooting

Analytical skills

Educación

Completed IT-related education

Descripción del empleo

ESET, spol. s r.o. in Sydney is seeking a Technical Support Engineer to provide expert product support to customers, partners and resellers using ESET products.

The role involves validating requests, documenting issues for escalation and maintaining in-depth knowledge of at least one ESET product. You will work across Windows, macOS, and Linux, perform enhanced troubleshooting, and collaborate with the team in a hybrid work environment from our Sydney office to continuously grow your technical