Heavy Vehicle Technical Support & Training Specialist

SAF-HOLLAND (Aust.) Pty. Ltd; Melton; On-site; AUD 70,000 - 90,000; Full time

Job summary

SAF-HOLLAND (Aust.) Pty. Ltd is seeking a Technical Support specialist in Melton, Australia. This full-time role provides technical advice, training and product assistance to OEMs, fleets, and service centres, with responsibilities from issue diagnosis to warranty coordination.

You will travel to sites as needed and support internal teams with product testing and documentation. You will work under the Product, Engineering and Technical Manager, delivering hands-on training, handling quality

Qualifications

• Trade qualification in heavy automotive or trailer building.
• Experience as a heavy vehicle mechanic with product knowledge.
• Transport industry experience preferred.
• Strong mechanical and technical aptitude.
• Experience in training or demonstrating service and maintenance.

Responsibilities

• Provide accurate and timely technical support to customers, service centres and internal teams via phone, email and in person.
• Attend customer sites to diagnose product issues and prepare detailed reports.
• Deliver product, installation and service training to OEMs, fleets, service centres and internal staff across Australia and maintain training materials.
• Assist with internal/external product testing and inspections.
• Assist with the warranty lifecycle, including returns, claims entry, supplier liaison, and maintaining records and documentation.
• Support customers with warranty portal use and booking repairs

Skills

Trade qualified

Heavy vehicle experience

Mechanical aptitude

Problem solving

Training delivery

Tools

Pronto ERP

CRM systems

MS Excel

Job description

SAF-HOLLAND (Aust.) Pty. Ltd is seeking a Technical Support specialist in Melton, Australia. This full-time role provides technical advice, training and product assistance to OEMs, fleets, and service centres, with responsibilities from issue diagnosis to warranty coordination.

You will travel to sites as needed and support internal teams with product testing and documentation. You will work under the Product, Engineering and Technical Manager, delivering hands-on training, handling quality