Technical Specialist

BOQ Group; City of Melbourne; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program

Access to employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking a Technical Lead for its Digital Customer Engagement team in Melbourne to shape and support our digital onboarding platforms on a six-month max term contract. This role combines hands-on technical expertise with leadership, collaboration and continuous improvement to deliver secure, scalable onboarding experiences.

You will report to the Business Application and Automation Lead, guiding design and engineering delivery, mentoring engineers and coordinating with Product,

Qualifications

• Proven experience delivering complex digital solutions in fast-paced environments.
• Strong knowledge of web technologies, APIs, integrations, and modern software development practices.
• Experience leading technical design and engineering delivery, with ability to mentor others.

Responsibilities

• Provide technical leadership across digital onboarding solutions, focusing on Temenos Journey Manager.
• Design, build and enhance secure, scalable, customer-centric solutions across the SDLC.
• Guide engineering best practices, platform performance, and delivery efficiency.

Skills

Technical leadership

Web technologies

APIs & integrations

Cloud platforms

Tools

Temenos Journey Manager

Job description

About The Role

At BOQ Group, we're building simple, digital-first experiences that make banking easier for our customers. We're looking for a Technical Lead to join our Digital Customer Engagement team on a six-month max term contract and play a key role in shaping and supporting our digital onboarding platforms. This is an exciting opportunity for someone who enjoys combining hands‑on technical expertise with leadership, collaboration and continuous improvement.

About The Role

At BOQ Group, we're building simple, digital-first experiences that make banking easier for our customers. We're looking for a Technical Lead to join our Digital Customer Engagement team on a six-month max term contract and play a key role in shaping and supporting our digital onboarding platforms. This is an exciting opportunity for someone who enjoys combining hands‑on technical expertise with leadership, collaboration and continuous improvement.

Reporting to the Business Application and Automation Lead, you'll provide technical leadership across our digital onboarding solutions, with a strong focus on Temenos Journey Manager (TJM). You'll work closely with Product, Technology, Digital, Risk and Operations teams to design, build and enhance secure, scalable and customer‑centric solutions that help deliver great outcomes for both our customers and the business. This role offers the opportunity to influence technical direction, guide engineering best practice and support the delivery of high‑quality solutions across the full software development lifecycle. From solution design and development through to deployment, platform stability and production support, you'll play a critical role in ensuring our digital experiences continue to evolve and perform at their best. You'll also mentor engineers, partner with external vendors and contribute to improving engineering standards, automation, platform performance and delivery efficiency. If you enjoy solving complex problems, collaborating with a broad range of stakeholders and leading through technical expertise, we'd love to hear from you.

About You

You – our preferred candidate is someone who has proven experience as a technical lead with a strong background delivering complex digital solutions in fast‑paced environments. You bring a balance of strategic thinking and hands‑on technical capability, and you're passionate about creating solutions that are secure, scalable, maintainable and customer focused. You'll have demonstrated experience leading technical design and engineering delivery, along with strong knowledge of web technologies, APIs, integrations and modern software development practices. Experience working with Temenos Journey Manager or a similar digital onboarding or workflow platform will be highly regarded, along with exposure to cloud technologies, CI/CD practices and modern DevOps environments. You're confident translating business requirements into practical technical solutions and can communicate complex concepts clearly with both technical and non‑technical stakeholders. You enjoy building strong relationships, mentoring others and working collaboratively to achieve shared outcomes. Experience within banking, financial services or another regulated industry would be advantageous, but we're equally interested in people who bring transferable experience and a growth mindset. If this sounds like the role for you – we would love to hear from you!

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Benefits

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take‑home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti‑Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.