Technical Services Lead - MSP

Talenza; Sydney; Hybrid; AUD 160,000 - 175,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary plus superannuation

Job summary

Talenza in Sydney is seeking an experienced Technical Services Lead to own technical standards, escalations and engineering capability across a diverse client base.

This role blends hands‑on engineering (≈50%) with leadership, mentoring engineers and guiding Microsoft cloud, networking and cybersecurity initiatives.

You will work with local and offshore teams, contribute to pre‑sales, design solutions, and improve governance, processes and documentation.

Qualifications

• Experience working for an MSP or managed services provider.
• Strong knowledge of Microsoft 365, Entra ID, Intune, Defender.
• Broad infrastructure knowledge: Windows Server, AD, virtualization, cloud services.
• Solid networking experience: firewalls, switches, VLANs, VPNs, multi-site.
• Exposure to FortiGate, Meraki or UniFi technologies.
• Understanding of cybersecurity frameworks (Essential Eight, ISO 27001).
• Experience mentoring engineers and providing technical direction.
• Ability to handle complex escalations and major incidents.
• Strong client-facing communication and stakeholder management.
• Exposure to pre-sales, solution design, estimates or SOWs.

Responsibilities

• Lead complex Level 3 escalations across Microsoft cloud, infrastructure, networking and cybersecurity.
• Set technical standards and provide architectural direction across client environments.
• Mentor engineers and develop capability across local and offshore teams.
• Review and improve Microsoft 365, Entra ID, Intune, Defender and Azure environments.
• Guide networking solutions involving FortiGate, Meraki, UniFi, VLANs and VPNs.
• Support Essential Eight uplift, ISO 27001 alignment and cybersecurity improvement programs.
• Contribute to pre-sales discovery, solution design, scoping and statements of work.
• Present technical recommendations, security findings and risks to senior client stakeholders.
• Improve documentation, service processes, automation and governance.
• Support project delivery and major incidents including after-hours cutovers.

Skills

MSP experience

Stakeholder management

Mentoring engineers

Escalation handling

Communication

Tools

Microsoft 365

Entra ID

Intune

Defender

Azure

FortiGate

Meraki

UniFi

HaloPSA

NinjaOne

Job description

Technical Services Lead

Sydney CBD | $160,000-$175,000 + Super | 4 days in office, 1 day WFH

Are you an experienced MSP technical leader who still enjoys getting involved in complex technical challenges?

Join an established and growing managed services and cybersecurity business as its Technical Services Lead, taking ownership of technical standards, escalations and engineering capability across a diverse client base.

This is not a management-only position. You will remain close to the technology while setting technical direction, mentoring engineers and helping customers make informed decisions across Microsoft cloud, networking and cybersecurity.

The Opportunity

Working closely with the senior leadership team, you will act as a technical authority across the business and support a combination of local and offshore engineers.

The role is approximately 50% hands‑on technical work and 50% leadership, giving you the opportunity to solve complex problems while improving the systems, standards and people behind the service.

You will:

• Lead complex Level 3 escalations across Microsoft cloud, infrastructure, networking and cybersecurity.
• Set technical standards and provide architectural direction across multiple client environments.
• Mentor engineers and develop capability across local and Manila‑based team members.
• Review and improve Microsoft 365, Entra ID, Intune, Defender and Azure environments.
• Guide networking solutions involving FortiGate, Meraki, UniFi, VLANs and VPNs.
• Support Essential Eight uplift, ISO 27001 alignment and wider cybersecurity improvement programs.
• Contribute to pre‑sales discovery, solution design, scoping, estimates and statements of work.
• Present technical recommendations, security findings and risks clearly to senior client stakeholders.
• Improve documentation, service processes, automation and technical governance.
• Support project delivery, major incidents and occasional after‑hours cutovers.

About You

You are likely an experienced Technical Services Lead, Technical Services Manager, Managed Services Manager, Technical Consultant, Solutions Architect or senior Level 3 Engineer ready to take on broader leadership responsibility.

To succeed, you will bring:

• Strong experience working for an MSP or managed technology services provider.
• Advanced knowledge of Microsoft 365, Entra ID, Intune, Conditional Access and Defender.
• Broad infrastructure knowledge across Windows Server, Active Directory, virtualisation and cloud services.
• Solid networking experience involving firewalls, switching, VLANs, VPNs and multi‑site environments.
• Exposure to FortiGate, Meraki or UniFi technologies.
• An understanding of Essential Eight, ISO 27001 or comparable cybersecurity frameworks.
• Experience mentoring engineers and providing technical direction.
• Confidence handling complex escalations and major client incidents.
• Strong client‑facing communication and stakeholder‑management skills.
• Exposure to pre‑sales, solution design, estimates, proposals or statements of work.
• A practical approach to documentation, standardisation, automation and continuous improvement.

PowerShell, Python, AI‑enabled automation, HaloPSA or NinjaOne experience would be advantageous.

Why Join?

• Genuine technical influence: Help shape the standards, architecture and future direction of the technical‑services function.
• Stay close to the technology: Remain involved in complex engineering rather than moving into a purely administrative management position.
• Growing cybersecurity capability: Work across managed services, Essential Eight, security improvement and compliance‑led engagements.
• Visible leadership position: Collaborate directly with the Managing Director and CFO/COO.
• Commercial exposure: Contribute to pre‑sales, service development and customer growth.
• Competitive package: $160,000-$175,000 plus superannuation.
• Hybrid flexibility: Four days in the Sydney office and one day working from home.

Interested?

If you are an experienced MSP technical leader who can combine hands‑on engineering, sound commercial judgment and confident client communication, this is an opportunity to make a visible impact within a growing business.