Technical Service Representative

Komatsu; Mackay Regional; On-site; AUD 75,000 - 105,000; Full time

Job summary

Komatsu is seeking a Technical Service Representative to maximise equipment availability, reliability and productivity across our Mechanical Wheel Loader fleet at Mackay / Customer Mine Site. You will work closely with Service Technicians, customers and factory representatives to diagnose and resolve complex issues, drive improvements and contribute to future product enhancements.

The role involves supporting technicians on site, investigating reliability concerns and preparing technical

Qualifications

• Strong technical knowledge of heavy machinery and diagnostics.
• Ability to interpret technical data and reports.
• Excellent communication with technicians and customers.

Responsibilities

• Support Service Technicians to resolve technical issues and improve equipment performance.
• Investigate major machine reliability concerns and prepare technical reports.
• Liaise with internal teams and factory representatives to drive product improvements.
• Contribute to continuous improvement projects and reliability initiatives.
• Prepare and submit technical documentation for product issues and warranty support.

Skills

Technical knowledge

Problem solving

Stakeholder engagement

Job description

Join Komatsu as a Technical Service Representative and play a pivotal role in maximising equipment availability, reliability and productivity across our Mechanical Wheel Loader fleet. You'll work closely with Service Technicians, customers and factory representatives to diagnose and resolve complex technical issues, drive continuous improvement initiatives, and contribute to future product enhancements. This is an exciting opportunity to combine your technical expertise, problem-solving skills and stakeholder engagement capabilities to make a real impact on customer success and equipment performance.

Key Responsibilities:

• Support Service Technicians to resolve technical issues and improve equipment performance.
• Investigate major machine reliability concerns and prepare technical reports.
• Liaise with internal teams and factory representatives to drive product improvements.
• Contribute to continuous improvement projects and reliability initiatives.
• Prepare and submit technical documentation for product issues and warranty support.

Role Located: Mackay / Customer Mine Site

Roster: 5 days on 2 days off, 38 hours per week