Technical Service Engineer

MPAU Manufacturing; Cumberland; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company-provided vehicle

Superannuation included

Job summary

MPAU Manufacturing in Regents Park is seeking a Technical Service Engineer to deliver expert technical support and solutions for air-conditioning systems across the retail sector. Based on-site, you will apply engineering and manufacturing know-how to ensure customer satisfaction and seamless service delivery.

You will diagnose issues, conduct on-site inspections, train staff and customers, collaborate with engineering and manufacturing teams, and maintain detailed technical reports while

Qualifications

• Strong technical knowledge of air-conditioning systems and related engineering processes.
• Experience providing technical support and solutions within the retail industry.
• Excellent problem-solving skills and attention to detail.
• Effective communication with customers and internal teams.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to delivering high-quality service and customer satisfaction.

Responsibilities

• Provide technical support for air-conditioning systems to customers and internal teams.
• Diagnose and resolve technical issues promptly and effectively.
• Conduct on-site inspections and provide recommendations for system optimisation.
• Deliver training sessions to internal staff and external customers on system usage and maintenance.
• Collaborate with engineering and manufacturing teams to ensure product quality and service efficiency.
• Prepare and maintain detailed service and technical reports.
• Support the development and implementation of new technical solutions.
• Ensure compliance with safety and industry standards at all times.

Skills

Air-conditioning systems

Technical support

Problem solving

Communication skills

Independent work

Job description

The Technical Service Engineer will provide expert technical support and solutions for a range of air-conditioning systems in the retail sector. Based in Regents Park, this role requires a strong understanding of engineering and manufacturing processes to ensure customer satisfaction and seamless service delivery.

A leading organisation in the retail industry, based in Regents Park, specialising in engineering and manufacturing solutions.

Description

• Provide technical support for air-conditioning systems to customers and internal teams.
• Diagnose and resolve technical issues promptly and effectively.
• Conduct on-site inspections and provide recommendations for system optimisation.
• Deliver training sessions to internal staff and external customers on system usage and maintenance.
• Collaborate with engineering and manufacturing teams to ensure product quality and service efficiency.
• Prepare and maintain detailed service and technical reports.
• Support the development and implementation of new technical solutions.
• Ensure compliance with safety and industry standards at all times.

Profile

A successful Technical Service Engineer should have:

• Strong technical knowledge of air-conditioning systems and related engineering processes.
• Previous experience in providing technical support and solutions within the retail industry.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills to liaise with customers and internal teams.
• Ability to work independently and manage multiple tasks efficiently.
• A commitment to delivering high-quality service and customer satisfaction.
• A valid driver's licence to accommodate travel requirements.

Job Offer

• Superannuation included as part of the package.
• Company-provided vehicle for work-related travel.
• Permanent, full-time position based in Regents Park.