Technical Service Coordinator

Downer; City Of Kalamunda; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Long-term work

WFH Fridays

Benefits & wellbeing

Supportive leadership

Job summary

Downer’s Energy & Utilities team is seeking a proactive Technical Service Coordinator. You will support efficient UAM operations, coordinating daily activities across field and project teams while engaging clients and subcontractors.

The role emphasizes strong communication and meticulous organisation in a busy environment. Ideal candidates will have at least three years in admin/coordination, proficient MS Office use (especially Excel), smart data entry skills, and a customer-service mindset.

Qualifications

• Three years minimum experience in administration, coordination or customer service.
• Strong verbal and written communication with professional phone etiquette.
• Excellent organisation and attention to detail.
• Proficiency across Microsoft Office, particularly Excel.
• Good computer, mobile device and general technology skills.
• Strong data entry and keyboard skills.
• Ability to prioritise work to meet KPIs.
• Collaborative and able to work independently or in a team.
• Willingness to learn new systems and processes.
• Current C Class Drivers Licence.
• Current National Police Clearance or willingness to obtain one.

Responsibilities

• Coordinate daily activities across field and project teams.
• Respond to operational requirements and support service delivery.
• Collaborate with field staff, subcontractors, project teams and clients.
• Provide technical, operational and project coordination support.

Skills

Administration

Coordination

Customer service

Microsoft Office

Excel

Data entry

Communication

Time management

Tools

Microsoft Office

Excel

JDEGS or similar

Job description

The opportunity

Downer's Energy & Utilities business has an opportunity for a Technical Service Coordinator to join our team.

In this varied role, you will support the efficient delivery of UAM operations, providing technical, operational and project coordination across our field and project teams. Working closely with field staff, subcontractors, project teams and clients, you will help coordinate daily activities, respond to operational requirements and support the successful delivery of services.

What we're looking for

You will be an organised and proactive coordinator who enjoys working in a busy environment and can confidently manage competing priorities while providing a high level of customer service.

• A minimum of three years' experience in administration, coordination or customer service
• Strong verbal and written communication skills with professional phone etiquette
• Excellent organisational skills and attention to detail
• Proficiency across Microsoft Office, particularly Excel
• Good computer, mobile device and general technology skills
• Strong data entry and keyboard skills
• The ability to prioritise work and meet required timeframes and KPIs
• A collaborative approach and ability to work effectively both independently and as part of a team
• Adaptability and willingness to learn new systems, processes and technologies
• A current C Class Drivers Licence
• A current National Police Clearance or willingness to obtain one
• Previous experience within a high call volume or multidisciplinary service desk environment will be advantageous.
• Experience using JDEGS or similar software is desirable, however training can be provided.

What we offer

• Secure long-term work within an essential service industry
• Flexible working environment + WFH on Fridays
• Employee benefits and wellbeing programs
• Supportive leadership and team environment with an excellent culture

About Energy & Utilities

Downer's Energy & Utilities business provides essential services and infrastructure solutions across Australia. Our teams work together to safely and efficiently deliver services that support our customers and the communities in which we operate.

We are committed to Zero Harm, operational excellence and building strong, collaborative relationships with our customers, partners and people.

Downer is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds and experiences.

Please note that Downer does not accept unsolicited resumes from recruitment agencies. Agency submissions will not be considered unless specifically requested by Downer Talent Acquisition.