Technical Sales & Service Manager, ANZ

Sherwin-Williams; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sherwin-Williams is seeking a senior sales/technical professional to manage major accounts in Australia. The role involves understanding client needs, building strong relationships with key customers, and resolving issues through effective communication.

You will provide technical support for customer issues and new product introductions, collaborate with Technical teams to propose fitting solutions, and ensure timely delivery of products and services while forecasting demand.

Qualifications

• FORMAL EDUCATION: Bachelor’s degree or above is required; degree in Chemistry, Chemical Engineering or Business Administration preferred.
• KNOWLEDGE & EXPERIENCE: At least 5 years of relevant Sales/Technical experience is required; good communication and writing skills are preferred; good understanding of Microsoft software; good understanding of database systems.

Responsibilities

• Developing a complete understanding of key account needs.
• Developing a solid and trusting relationship between major key clients and the company.
• Resolving key client issues and complaints through effective communication within Sherwin-Williams and customers.
• Provide technical support to assist with customer issues and new product introductions.
• Expand relationships with existing customers by working with Technical to propose solutions that meet objectives and support line investigations.
• Work with team members to ensure correct products and services are delivered to customers in a timely manner, including forecasting based on customer information and usage.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members.
• Analyzing client data to provide customer relationship management.
• Study the market and look for new opportunities.

Skills

Sales/Tech experience

Communication skills

Microsoft software

Database systems

Education

Bachelor’s degree or above

Chemistry / Chemical Engineering / Business Administration

Job description

• Developing a complete understanding of key account needs.
• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints through effective communication within Sherwin Williams and customers.
• Provide technical support to assist with customer issues and new product introductions.
• Expand the relationships with existing customers by working with Technical to propose solutions that meet their objectives, and support customer line investigations.
• Work with team members to ensure the correct products and services are delivered to customers in a timely manner. Include forecasting based on customer information and usage.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members.
• Analyzing client data to provide customer relationship management
• Study the market and look for new opportunities.

Responsibilities

• Developing a complete understanding of key account needs.
• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints through effective communication within Sherwin Williams and customers.
• Provide technical support to assist with customer issues and new product introductions.
• Expand the relationships with existing customers by working with Technical to propose solutions that meet their objectives, and support customer line investigations.
• Work with team members to ensure the correct products and services are delivered to customers in a timely manner. Include forecasting based on customer information and usage.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members.
• Analyzing client data to provide customer relationship management
• Study the market and look for new opportunities.

Qualifications

• FORMAL EDUCATION:
  • Required: Bachelor’s degree or above
  • Preferred: Degree in Chemistry, Chemical Engineering or Business Administration
• KNOWLEDGE & EXPERIENCE:
  • Required: At least 5 years of relevant Sales / Technical experience
  • Preferred: Good communication and writing skills.
  • Good understanding of Microsoft software.
  • Good understanding of databased systems.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible