Technical Project Manager (Australia)

Whitecollars; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Whitecollars is seeking a Technical Project Manager (AUS) to support customers across the fleet electrification lifecycle, combining EV charging infrastructure expertise with our CMS delivery.

The role provides technical leadership from planning and concept development through infrastructure implementation to onboarding and operational handover, advising on site design, electrical and communications requirements, and risk management.

Qualifications

• Experience in Engineering, Procurement and Construction projects in EV charging or energy sector.
• University degree in engineering (electrical/electronic/controls/telecommunications).
• Experience troubleshooting across electrical, communications and networking, software and control-system disciplines.
• Experience using control systems or energy management systems for monitoring and troubleshooting.
• Experience building client rapport and delivering strong customer service.
• Experience managing project delivery, including milestones, budgets, contract scope, resources, risks and handover.

Responsibilities

• Provide expert input throughout planning and design development of fleet electrification projects.
• Develop site concept designs for EV charging infrastructure including charger placement and integration.
• Develop high-level cost estimates and technical inputs for charging infrastructure and grid upgrades.
• Act as trusted adviser during EPC delivery including tender evaluation and contractor design reviews.
• Own transition from installed charging to CMS onboarding and operational handover.
• Lead customer onboarding, change management, training and adoption for CMS.
• Coordinate milestones, budgets, resources, risks and invoicing across delivery teams.
• Troubleshoot and resolve complex technical issues with vendors and OEMs.
• Ensure compliance with regulatory, electrical and safety standards.

Skills

End-to-End Project Ownership

Multidisciplinary Technical Problem-S…

Infrastructure Design & Technical Judg

Structured Project & Commercial Mgmt

Trusted Customer Adviser

Multi-Vendor Coordination

Adaptability & Continuous Improvement

Education

University degree in electrical/electronic/controls/telecommunications engineering

Tools

ClickUp

HubSpot

Linear

Freshdesk

Job description

1. Mission for the Role

The Technical Project Manager (AUS) supports customers throughout the fleet electrification lifecycle, combining EV charging infrastructure expertise with the delivery of our client's Charge Management System (CMS).

The role provides technical leadership from early planning and concept development through infrastructure implementation, system onboarding and operational handover. During planning and design development, it acts as a trusted subject matter expert, advising on charging infrastructure and technology selection, electrical and communications requirements, site concept design, and depot and grid upgrade planning. It also supports tender evaluation and technical assessment, coordinates stakeholder and design-review workshops, reviews contractor designs and technical submissions, and identifies technical risks, gaps and constructability issues before they affect delivery.

Once charging infrastructure has been installed and commissioned, the role leads the transition into our client. This includes onboarding chargers and supporting site equipment, validating configurations and integrations, coordinating end-to-end testing and operational readiness, and guiding customers through training, process change and adoption of the new CMS.

Across this lifecycle, the Technical Project Manager is responsible for keeping projects commercially and operationally on track. They coordinate customers, contractors, OEMs and internal teams; oversee the commissioning and integration of our client equipment; and ensure that testing, documentation, compliance and handover requirements are completed to the required standard. The role also provides technical support when complex issues arise, contributes delivery expertise to bids and product discussions, develops capable local implementation partners, and uses lessons from each project to strengthen future delivery, customer onboarding and support.

2. Competencies (Who Will Thrive in This Role)

• End-to-End Project Ownership – Able to lead projects from early planning and concept development through infrastructure implementation, our client onboarding, customer training and operational handover.
• Multidisciplinary Technical Problem Solving – Demonstrated ability to troubleshoot across electrical systems, communications and networking, software, control systems and related site equipment.
• Infrastructure Design, Assurance and Technical Judgement – Able to review electrical distribution, reticulation, communications and control-system requirements; assess tenders, contractor designs and technical submissions; identify technical risks, gaps and constructability issues; and provide practical, safe and fit-for-purpose advice throughout design development.
• Structured Project and Commercial Management – Able to define milestones, manage budgets and contract scope, coordinate resources, maintain delivery momentum, support invoicing and track risks, progress and dependencies.
• Trusted Customer Adviser – Builds rapport with customers, communicates clearly with technical and operational stakeholders, manages expectations and provides credible advice throughout the electrification lifecycle.
• Multi-Vendor Coordination – Coordinates customers, charger and vehicle OEMs, electrical infrastructure providers, installers, maintenance providers and internal teams to achieve successful end-to-end integration.
• Adaptability and Continuous Improvement – Responds constructively to changing project scope, customer requirements and emerging technologies, captures lessons learned and improves delivery and support processes.

3. Experience Required

• Experience in Engineering, Procurement and Construction projects in the electric vehicle charging or energy sector, including design development, tender evaluation, contractor design review, technical documentation and commissioning.
• University degree in engineering, such as electrical, electronic, control systems, telecommunications or a similar discipline.
• Demonstrated experience troubleshooting across electrical, communications and networking, software and control-system disciplines.
• Experience using control systems or energy management systems for monitoring and troubleshooting.
• Experience building client rapport, acting as a trusted source of solutions and providing strong customer service.
• Experience managing project delivery, including milestones, budgets, contract scope, resources, risks, reporting and operational handover.

4. Cultural Fit and Values Alignment

• Collaborative across customers, contractors, OEMs and internal teams.
• Takes ownership of delivery outcomes and follows issues through to resolution.
• Works independently and can be relied upon to exercise sound judgement, communicate proactively, maintain visibility and follow through on commitments in a remote working environment.
• Flexible and adaptable when project scope, customer requirements or technology changes.
• Committed to making fleet electrification practical and easier for customers.
• Comfortable working in an evolving technical domain with a high degree of ambiguity.
• Ready to thrive in fast-paced, high-performance environments and demonstrate resilience by effectively managing stress while maintaining focus and delivering results.

5. Reporting Structure and Resources

• Direct reports: None
• Works closely with: Software, Product, Customer Success, customers, installers, maintenance providers, third-party vendors and OEMs.
• Tools: ClickUp, HubSpot, Product Feedback tools such as Linear and Freshdesk.

6. Responsibilities and Tasks

• Provide ongoing subject matter expert input throughout the planning and design development of fleet electrification projects, including review of electrical distribution, communications, networking and control-system requirements.
• Develop site concept designs for EV charging infrastructure, including charger placement, electrical architecture, communications, metering and integration requirements.
• Develop high-level cost estimates and technical inputs for charging infrastructure, depot and grid upgrades.
• Act as a trusted adviser to customers and project teams during EPC delivery, providing technical assurance, tender evaluation and technical assessment, review of contractor designs and technical submissions, and guidance on infrastructure and charger selection.
• Provide value engineering and technical optimisation to ensure solutions are safe, reliable, scalable and fit for purpose.
• Own the transition from installed and commissioned charging infrastructure into our client, including onboarding chargers, meters, local controllers and networking equipment; validating data, configurations and integrations; coordinating end-to-end testing; and completing operational handover.
• Lead customer onboarding and change management for the new CMS, including readiness planning, stakeholder communication, training, adoption support and coordination between customer teams, contractors and internal teams.
• Lead project planning and execution, including defining milestones, managing budgets, managing contract scope, ensuring on-time delivery and invoicing, coordinating resources, and tracking progress against timelines.
• Commissioning our client power meters, local controllers and networking equipment. This includes ethernet switches, industrial CPUs and related ancillary equipment.
• Training and managing third-party partners to carry out installation and commissioning activities.
• Troubleshoot and resolve complex technical issues, coordinating with third-party vendors and OEMs to maintain operational uptime and customer satisfaction.
• Ensure compliance with all relevant regulatory, electrical, and safety standards across project sites.
• Coordinate customers, contractors, design parties, OEMs and internal teams, driving accountability, resolving interfaces and maintaining alignment through design development and delivery.
• Work closely with Software, Product, and Customer Success teams to align deployments with product capabilities and contribute field learnings to the product roadmap.
• Provide Level 2 support for customer issues requiring technical input and escalating to Level 3 in cases where this is necessary.
• Develop, refine and manage technical documentation, leveraging relevant material from prior projects. This includes inspection and test plans (ITPs), design and commissioning documents, site handover packages, document release controls, and responses to technical clarifications.
• Support bid and proposal efforts, contributing technical input, risk assessments, and delivery plans to help secure new work.
• Facilitate stakeholder engagement, design-review workshops, client meetings and status updates, coordinating customers, contractors and design parties while proactively identifying technical risks, gaps, constructability issues and mitigation strategies.
• Build and maintain relationships with installers, maintenance providers, and other ecosystem partners to strengthen local delivery capability.
• Train and upskill customer teams on the use of our client systems to ensure long-term operational success.
• Champion continuous improvement, capturing lessons learned and implementing process enhancements across delivery and support functions.

Key Requirements

• Must Haves: Six essential skills and experiences, ranked
  • Demonstrated ability to troubleshoot across electrical, communications and networking, software and control-system disciplines.
  • Experience in EPC electric vehicle charging infrastructure or energy projects, specifically including design and commissioning.
  • University degree in electrical, electronic, control systems, telecommunications or a similar engineering discipline.
  • Ability to build rapport with clients, act as a trusted source of solutions and provide excellent customer service.
  • Experience using charge management, industrial control systems and/or energy management systems or similar software for monitoring and troubleshooting.
  • Flexibility and adaptability to changing project scope, customer requirements and emerging technology, including occasional urgent after-hours support.
• Nice to Haves:
  • Experience in the electric vehicle charging industry
  • Ability to coordinate customers, charger and vehicle OEMs, electrical infrastructure providers, installation teams and internal departments.
  • Demonstrated experience in commercial and contract management
  • Knowledge of local and regional regulations relating to work on electrical systems.