Technical Operator

Ocado Group; Sydney; On-site; AUD 45,000 - 75,000; Full time

Benefits offered by this job

Subsidised private healthcare

Salary sacrifice schemes

Free shares and life assurance

Discounts+

Parental leave (12 weeks primary, 6x2)

Job summary

Ocado Group is seeking a Technical Operator to support our Customer Fulfilment Centre in NSW, Australia. The role requires flexibility for 24/7 operations, including days, nights and weekends, with duties spanning bagging systems, conveyors, and robotic end effectors in a highly automated warehouse.

You will assist engineering teams, perform cleaning, basic setup, and preventive maintenance, while ensuring safety and efficient operation of Ocado Smart Platform equipment.

Qualifications

• Good organisational ability and the ability to plan and prioritise.
• An eye for detail; good problem solving ability and a practical approach.
• Good communicator with the ability to produce reports.
• Be available to work on a 24/7 rotating shift pattern including day, afternoon and night shifts.
• Self motivated, consistent and able to negotiate demanding periods of activity during a shift.
• Preferred ground floor experience within a heavily automated production environment.
• Demonstrated use of hand held tools and powered equipment in a light industrial environment.
• Working at heights is an integral part of this role and applicants must be comfortable with working at heights up to 15m.
• OH&S practical awareness and the demonstrated ability to work safely individually and as a team.
• Working knowledge of automated warehousing, conveyors, packaging (desirable).

Responsibilities

• Support on site bagging machines and container delivery conveyors to maintain a highly efficient bagging delivery operation.
• Loading and operating the bagging machines with new bag stock. Quality control, recording and escalation of issues if required.
• Basic and medium level machine setup, resolving straightforward faults and jams.
• Assist in maintenance and repair tasks under supervision of an engineer.
• Drive machine operation to peak performance by identifying trends and potential improvements.
• Maintain end effectors and consumables, perform preventive maintenance and cleaning of MHE as scheduled.
• Carry out housekeeping around robotic pick arms and grid areas.
• Support Ocado Smart Platform equipment operations and maintenance.
• Liaise with EngOps and support jam busting and fault clearing as directed.

Skills

Organisational skills

Problem solving

Communication

Willingness to work 24/7 shifts

Health & safety awareness

Ability to work at heights

Manual handling

Tools

Hand tools

Powered equipment

Job description

Ocado Group is a UK-based company that is one of the world's largest dedicated online grocery retailers, we also operate our own grocery and general merchandise retail businesses under Ocado.com. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million dollar Customer Fulfilment Centers (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery via our local partner Coles.

About the role:

Join the team to support our Customer Fulfilment Centre in Wetherill Park, NSW, Australia. This role will require flexibility due to us being a 24/7 operation, with a shift pattern that will require working days, nights and weekends.

A Technical Operator will provide support for the Engineering Operations team on various Material Handling Equipment including Bagging Machines conveyors and bespoke Ocado machines. Primarily performing operations assistance and cleaning with the objective of maximising equipment efficiency and to keep technical areas of the Operation clean and tidy as directed by the Management Team. Carryout servicing and cleaning and general housekeeping of the storage grid and fixed robotic equipment within the area. This includes robotic end effectors that come into contact with grocery products.

Role & Responsibilities

Operational

Support on site bagging machines and container delivery conveyors, to maintain a highly efficient bagging delivery operation, this will include:

• Be responsible for the operations of the bagging systems, including general jam busting of the conveyor system.
• Loading and operating the bagging machines with new bag stock Quality control, recording and if required, escalating bag stock quality issues.
• Basic and medium level machine setup, resolving of straightforward faults and jams.
• Work under the supervision of an engineer or appropriate engineering team members to assist with maintenance and repair tasks
• Assist in driving the machine operation to peak performance including Identifying machine trends with a view to potential improvements

Support on the On Grid Robotic Pick operating system.

• To maintain a high availability of end effectors and consumable items:
• Preparation, cleansing, repair and reassembly of offline end effector units and filters.
• Carry out low level preventive maintenance and cleaning of MHE as scheduled and directed by the Engineering Team Manager.
• Carry out on grid (working at height) housekeeping around the robotic pick arms including manual handling and cleaning utilising bespoke access equipment.
• Support the operations and maintenance of Ocado Smart Platform equipment
• Carry out low level preventive maintenance and cleaning of MHE as scheduled and directed by the Engineering Team Manager whilst liaising with EngOps.
• Support partner operations including “jam busting” and fault clearing as directed by the Engineering Team Manager
• Carry out low level preventive maintenance and cleaning of MHE as scheduled and directed by the Engineering Team Manager.

Be responsible for the care and security of all equipment used in performing your role.

Work Safely at all times in line with training provided and all site rules.

Knowledge, Skills & Experience

• Good organisational ability and the ability to plan and prioritise.
• An eye for detail; good problem solving ability and a practical approach.
• Good communicator with the ability to produce reports.
• Be available to work on a 24/7 rotating shift pattern including day, afternoon and night shifts.
• Self motivated, consistent and able to negotiate demanding periods of activity during a shift.
• Preferred ground floor experience within a heavily automated production environment.
• Demonstrated use of hand held tools and powered equipment (battery and lead) in an light industrial environment
• Working at heights is an integral part of this role and applicants must be comfortable with working at heights up to 15m
• OH&S practical awareness and the demonstrated ability to work safely individually and as a team.
• Working knowledge of automated warehousing, conveyors, packaging (desirable).

Business Competencies

• Drive and determination to make a difference and succeed.
• Flexible and able to provide support when required.
• Willingness to learn and desire to understand new technologies.
• Logical approach to problem solving.
• Demonstrated understanding of both written and verbal English is essential to understand and follow Safe Systems of Work, Standard operating procedures and verbal instructions from colleagues and managers.
• Demonstrated ability to understand training material., question and perform maintenance activities subject to training provided for bagging systems maintenance activities, and associated track replacement and cleansing.
• Following COSHH requirements for safe handling and use of the cleaning chemicals used.
• Commitment to undertaking Ocado sponsored training including but not limited to PUAFER008 Confine small emergencies in a facility, FBPOPR2074 carry out manual handling tasks and RIIWHS204E Work safely at heights

What's In It for You:

• Subsidised Private healthcare.
• Access to salary sacrifice schemes.
• A range of amazing benefits, including Free Shares and Life Assurance.
• Access to Discounts+.
• 12 weeks paid primary parental leave and 6 weeks paid partner parental leave (once relevant service requirements complete).
• Access to our Employee Assistance Programme.

Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

*Applicants must have unrestricted working rights in Australia, as we are unable to offer visa sponsorship for this role.