Technical Manager

TK Elevator; Brisbane; On-site; AUD 150,000 - 210,000; Full time

Job summary

TK Elevator Australia is seeking a Technical Manager in Queensland to lead technical excellence across Service and Construction operations, ensuring safety, quality and reliability. You will mentor apprentices, coordinate training, and act as the technical liaison with head office and manufacturing.

Responsibilities include field support, troubleshooting, compliance with Australian Standards, and driving continuous improvement across projects.

Responsibilities

• Provide technical leadership and support across Service and Construction operations
• Develop, coordinate and deliver technical training programs for technicians, supervisors and apprentices.
• Mentor and manage apprentices from a technical competency and development perspective.
• Maintain a strong field presence, supporting teams with complex troubleshooting, fault finding and technical problem resolution.
• Review and drive action plans for outstanding sick lifts, repair breakdowns and chronic reliability issues.
• Ensure compliance with company standards, industry regulations and safety requirements.
• Lead quality assurance activities across service and construction projects.
• Oversee lift testing, commissioning and final acceptance processes to ensure equipment performance and compliance.
• Act as the primary technical liaison between branch operations, head office engineering teams and manufacturing factories.
• Support investigation and resolution of technical escalations, customer complaints, and warranty claims.
• Drive continuous improvement initiatives focused on reliability, productivity, quality, and safety.
• Support tendering and project teams with technical reviews, site assessments, and risk identification.
• Ensure consistency of workmanship and technical excellence across all field operations.
• Prepare and present technical reports, KPI reviews, audit findings, and improvement plans to management.
• Balance responsibilities between office-based planning and field-based technical support (approximately 60% office / 40% field).

Job description

Established in 1996 following the acquisition of City Elevator, TK Elevator Australia, building on the over 200 years of global engineering excellence of our German founding companies Thyssen and Krupp, install, maintain and modernize elevators and escalators in Australia. We have a strong presence in various segments, such as office, education and healthcare sectors, and are committed to making cities the best places to live by being safety and environmentally focused while fostering a strong safety culture.

We are currently seeking a highly motivated Technical Manager to join our QLD Branch. The role reports to the QLD Branch Manager and will lead technical excellence across Service and Construction operations, ensuring high standards of quality, compliance, safety, and reliability. The successful candidate will bring strong technical expertise within the lift industry, with experience in training, mentoring, troubleshooting, quality management, and driving continuous improvement initiatives across field operations.

Your Responsibilities:

• Provide technical leadership and support across Service and Construction operations
• Develop, coordinate and deliver technical training programs for technicians, supervisors and apprentices.
• Mentor and manage apprentices from a technical competency and development perspective.
• Maintain a strong field presence, supporting teams with complex troubleshooting, fault finding and technical problem resolution.
• Review and drive action plans for outstanding sick lifts, repair breakdowns and chronic reliability issues.
• Ensure compliance with company standards, industry regulations, relevant Australian Standards and safety requirements.
• Lead quality assurance activities across service and construction projects.
• Oversee lift testing, commissioning and final acceptance processes to ensure equipment performance and compliance.
• Act as the primary technical liaison between branch operations, head office engineering teams and manufacturing factories.
• Support investigation and resolution of technical escalations, customer complaints, and warranty claims.
• Drive continuous improvement initiatives focused on reliability, productivity, quality, and safety.
• Support tendering and project teams with technical reviews, site assessments, and risk identification.
• Ensure consistency of workmanship and technical excellence across all field operations.
• Prepare and present technical reports, KPI reviews, audit findings, and improvement plans to management.
• Balance responsibilities between office-based planning and field-based technical support (approximately 60% office / 40% field).

Your Behavioural Requirements

• Demonstrated leadership skills with the ability to motivate teams, drive accountability and achieve project outcomes.
• Strong organisational, planning and prioritisation skills with the ability to effectively delegate and manage multiple activities simultaneously.
• Proactive and self motivated, with the initiative to identify opportunities, solve problems and make sound decisions
• Excellent written and verbal communication skills, with a collaborative approach to building positive relationships with stakeholders.

What we offer you:

At TK Elevator you will be able to extend your horizon– thanks to flexible working time models, international teams and a wide range of individual training courses. A collaborative approach and treating each other with respect have been central to what we do for more than 200years. If that's as important to you as it is to us,