Technical Lead | CRM

WorkCover Queensland; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

WorkCover Queensland is seeking an experienced Technical Lead to own Salesforce architecture within a broad enterprise technology landscape in Brisbane. You will define how the platform is designed, extended and integrated, and provide assurance on solutions delivered by internal teams and vendors.

The role focuses on hands-on technical leadership, mentoring engineers, enforcing design guardrails, and ensuring non-functional requirements such as security, performance and resilience are met.

Qualifications

• 8+ years' experience in senior technical roles including Salesforce design and engineering in complex enterprise environments.
• Strong Salesforce expertise across configuration, custom development, data, security and platform services.
• Experience designing highly integrated Salesforce solutions with APIs and event-driven integration.
• Experience collaborating with architects and leads to define end-to-end designs.
• Ability to translate architectural direction into detailed technical designs.
• Experience establishing Salesforce engineering practices: DevOps, CI/CD, testing and environment management.
• Experience in regulated environments with security and governance requirements.
• Tertiary qualification in IT, CS or related discipline.

Responsibilities

• Lead the technical design and engineering direction for Salesforce, translating enterprise architecture into secure, scalable, supportable and buildable solutions.
• Act as a technical design authority for Salesforce, guiding decisions within architectural guardrails and using Salesforce configurati on, custom development and platform services.
• Lead the technical design of Salesforce integrations, defining API and event-driven patterns, authentication, data flows, error handling, resilience and observability.

Skills

Salesforce

Technical leadership

Solution design

APIs & integration

DevOps / CI-CD

Security & governance

Education

Bachelor’s degree in IT/CS

Tools

Salesforce DX

CI/CD tooling

Security tooling

Job description

Job no: 494689
Work type: Permanent - Full Time
Location: Brisbane CBD
Categories: Technology

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

As Technical Lead, you’ll provide the technical direction for Salesforce as part of a broader enterprise technology landscape.

You’ll help define how the platform is designed, extended and integrated, provide assurance over internally and vendor-delivered solutions, and ensure engineering decisions balance customer and business outcomes with security, risk, technical quality and long-term platform sustainability.

You’ll also play an important role in building Salesforce engineering capability, mentoring technical specialists and promoting consistent engineering practices across internal teams and delivery partners.

What You’ll Be Doing

You’ll:

• Lead the technical design and engineering direction for Salesforce, translating enterprise architecture into secure, scalable, supportable and buildable solutions.
• Act as a technical design authority for Salesforce, making and guiding technical decisions within agreed architectural guardrails and ensuring the appropriate use of Salesforce configuration, custom development and platform services.
• Lead the technical design of Salesforce integrations, working with relevant platforms Tech Leads to define API and event-driven patterns, authentication, data flows, error handling, resilience, observability and support arrangements.
• Provide hands‑on technical leadership and assurance through reviews of solution designs, code, configuration, integration, deployment pipelines and implementation artefacts, assuring the quality of solutions delivered internally and by vendors and escalating material design departures through the Architecture Design Authority where required.
• Define and assure non‑functional requirements across security, privacy, accessibility, performance, scalability, availability, resilience, recoverability, observability, supportability, data integrity and records management.
• Shape and assess complex technical demand, including solution options, dependencies, estimates, sequencing, delivery risks and operational impacts to support informed prioritisation.
• Own the long‑term technical health and sustainability of the Salesforce platform, including operational readiness, technical documentation, platform limits and capacity, technical debt, lifecycle management, major incident and problem support, and continuous improvement
• Provide senior technical leadership during major incidents, complex problems and failed changes, supporting diagnosis, service restoration, root‑cause validation and remediation.
• Build Salesforce engineering capability by mentoring engineers and technical specialists, sharing knowledge and promoting consistent engineering practices across internal teams and delivery partners

About you

You’re an experienced Salesforce technical leader who can confidently work across architecture, solution design and engineering delivery.

You understand how Salesforce operates within a broader enterprise technology environment and can design solutions that integrate effectively with customer-facing, integration, data and core business platforms.

You’ll bring:

• 8+ years’ experience in senior technical roles, including experience leading the design and engineering standards of Salesforce solutions within complex enterprise environments.
• Strong Salesforce technical expertise across configuration, custom development, data, security and platform services, with the judgement to determine when to configure, extend or integrate the platform.
• Demonstrated experience designing highly integrated Salesforce solutions, including APIs, event‑driven integration, identity and authentication, data flows, integration dependencies, error handling and operational support.
• Experience working collaboratively with architects and Technical Leads across an enterprise to define end‑to‑end solution designs, responsibilities, dependencies and technical boundaries.
• Experience translating architectural direction into detailed technical designs that are practical to build, operate and support.
• Experience establishing and governing Salesforce engineering practices, including development standards, code and configuration quality, source control, automated testing, DevOps, CI/CD, environment management and deployment practices.
• Strong technical assurance and decision‑making capability, including evaluating solution options, non‑functional requirements, dependencies, technical debt and risk, and clearly communicating trade‑offs and recommendations.
• The ability to influence multidisciplinary teams, architects, Technical Leads and delivery partners, challenge technical decisions constructively and mentor engineers without relying on formal positional authority.
• Experience working within a regulated environment, with established security, privacy, risk and governance requirements.
• A tertiary qualification in Information Technology, Computer Science or a related discipline.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible – and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work‑life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working atWorkCoverQld.

Applications close 5pm, Monday, 16th November.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

Pre‑employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.

Advertised: 04 Nov 2026 (10:00 AM) E. Australia Standard Time
Applications close: 30 Nov 2026 (5:00 PM) E. Australia Standard Time