Technical Lead

Office of the Information Commissioner Queensland; Brisbane; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

The Office of the Information Commissioner Queensland invites applications from experienced ICT professionals for the position of Technical Lead, Information Systems & Management in Brisbane. You will lead Salesforce configuration, dashboards, and integrations, while ensuring security and data quality, and guiding issue resolution across the organisation.

You will oversee system components, drive process improvements, and manage day-to-day operations of key technology platforms.

Qualifications

• Experience leading ICT/IT projects or teams.
• Strong Salesforce administration and development experience.
• Ability to design scalable systems and optimise processes.

Responsibilities

• Lead Salesforce configuration, roles, permissions, and security controls.
• Design and maintain Salesforce dashboards, reports, forms, and integrations.
• Provide expert-level support to users and guide issue resolution.
• Manage vendors and strategic partnerships for Salesforce-based products.

Skills

Salesforce

System optimization

Stakeholder engagement

Team leadership

Tools

Salesforce Platform

Apex

Lightning Web Components

Job description

Office of the Information Commissioner Queensland – Brisbane QLD

The Office of the Information Commissioner (OIC) invites applications from experienced ICT professionals for the position of Technical Lead, Information Systems & Management. This role identifies opportunities for process improvements and efficiency enhancements across OIC's technologies. You will work closely with internal and external stakeholders to understand their needs, design scalable solutions, and lead the ongoing optimisation of systems and processes. You will also manage the day-to-day operations of OIC's key technology platforms.

This is a permanent, full-time, 1 FTE / 72.5 hours per fortnight.

About us

The Office of the Information Commissioner (OIC) plays an important role in Queensland's integrity framework and is an independent statutory body that reports to Parliament. We have statutory functions and powers under the Right to Information Act 2009 (RTI Act) and the Information Privacy Act 2009 (IP Act) to uphold greater and easier access to information held by government agencies, assisting agencies to understand their obligations under the RTI and IP Acts, and use our regulatory powers to improve compliance.

Our purpose – driving government transparency and information privacy.

Our vision – informed community, accountable government.

Why join the OIC?

• An opportunity to join a high-performing organisation, committed to maintaining a vital role in upholding transparency and integrity.
• A supportive and inclusive workplace culture that values diversity and fosters team collaboration and success.
• Flexible work arrangements, working collaboratively with our employees to balance flexibility with in-office attendance to meet operational requirements.

About the Role:

As the Technical Lead, you will be the central point to implement and manage Salesforce user profiles, roles and permissions, ensuring optimal access, security control and user experience. You will oversee the Salesforce configuration and optimisation of system components, workflows, apex classes, triggers, lightning web components, and processes to improve operational efficiency and data accuracy.

You will also design, develop, and maintain the Salesforce dashboards, reports, online forms, soft integration and analytics to support data-driven decision-making. You will also provide in-house expert-level support to users, resolving complex technical issues, and offering proactive guidance.

You will also manage vendors and strategic partnerships for Salesforce-based products, driving optimal performance, cost efficiency and service level agreements (SLAs) while ensuring alignment with organisational goals.

Only those persons eligible to work in Australia may be employed by the OIC. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.