Technical Customer Support Specialist

Essential HR; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

OneTemp is seeking a Customer Support Specialist – Environmental Monitoring in Adelaide. You will join a technically minded team to help customers find practical monitoring solutions and learn our products quickly.

Role emphasizes strong customer service, clear communication, and problem solving in a technical context. Expect occasional site visits and close collaboration with suppliers to ensure order fulfilment and customer satisfaction.

Qualifications

• Experience in a technical, trade, industrial, scientific or engineering environment is valuable.
• Strong customer service focus with the ability to explain technical concepts clearly.
• Willingness to learn and adapt to environmental monitoring products.

Responsibilities

• Respond to customer enquiries by phone and email with friendly, knowledge-driven support.
• Understand requirements and recommend fit-for-purpose monitoring solutions.
• Provide pre- and post-sales technical support and assist with configurations.
• Prepare quotations and follow up customer enquiries.
• Ensure accurate order processing and maintain customer records.
• Coordinate with suppliers to resolve complex issues and support warranty processes.
• Develop relationships with customers through excellent service and credibility.
• Occasionally visit customers for hands-on technical assistance.

Skills

Technical aptitude

Customer service

Learning ability

CRM experience

Problem solving

Education

Tertiary qualification in a relevant field

Tools

CRM software

ERP systems

Job description

Customer-focused technical role helping customers find practical environmental monitoring solutions.

Are you naturally curious, technically minded and someone who genuinely enjoys helping customers solve problems?

The Role

OneTemp is looking for a Customer Support Specialist - Environmental Monitoring to join its Adelaide team. This is a great opportunity for someone with experience in environmental monitoring, scientific instrumentation or a related technical field who also brings strong customer service and communication skills. You don't need to know every product from day one. What matters is your ability to learn, understand how things work, ask the right questions and provide customers with practical, reliable solutions.

Main Responsibilities

• Responding to customer enquiries by phone and email with friendly, knowledgeable and solutions-focused support
• Understanding customer requirements and recommending fit-for-purpose monitoring solutions
• Providing pre- and post-sales technical support
• Assisting customers with product configuration, troubleshooting and technical issues
• Preparing quotations and following up customer enquiries
• Processing orders accurately and maintaining customer records
• Liaising with suppliers to investigate and resolve more complex technical issues
• Supporting warranty, repair and replacement processes
• Coordinating with internal teams and suppliers to ensure smooth order fulfilment
• Building your knowledge of environmental monitoring products, applications and emerging technologies
• Developing trusted, long-term relationships with customers through excellent service and technical credibility
• Undertaking occasional customer site visits where hands‑on technical assistance is required

About You

You don’t necessarily need previous environmental monitoring experience. We’re interested in hearing from people who can demonstrate transferable technical and customer-facing skills.

Ideally, you'll bring:

• Experience in a technical, trade, industrial, scientific, engineering, equipment, laboratory or similar environment would be advantageous, but is not essential
• Strong customer service skills and a genuine desire to achieve positive outcomes for customers
• An interest in technical products and the ability to learn how equipment and systems work
• Strong problem-solving skills and confidence working through practical solutionsThe ability to communicate technical or detailed information in a clear and straightforward way
• Strong written and verbal communication skills
• Excellent organisation, attention to detail and the ability to manage multiple enquiries and priorities
• A proactive, curious approach and genuine willingness to learn
• A strong sense of ownership, reliability and follow-through
• Confidence learning new software, systems and technical products
• Experience using CRM or ERP systems would be advantageous
• Relevant technical, trade, scientific or tertiary qualifications would be well regarded but are not essential

About Us

We are a small but high growth business, servicing all areas of Australia specialising in Measuring, Controlling and Recording instruments for Industry, Researchand theEnvironment. Our product range is based on quality and reliability, and we enjoy the support of some of the world's leading instrumentation manufacturers. We have been in business over 50 years and have over 7000 customers.

Why Join US

• We are a small fun team that offers a flexible work environment where you will become a key part of the team and not get lost like you might in a larger organisation company.
• We are dedicated to constantly improving our processes and services
• We believe we are stronger together and trust is what binds us as a team, and what strengthens our relationships with customers and suppliers
• We offer continuous ongoing development for our whole team

Applicants need to be in Australia with full working rights to be considered.