Technical Claims Specialist

Marsh Agency; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Marsh is seeking a skilled claims professional to join the JLT Public Sector team in Melbourne. This hybrid role requires three days in the office weekly and focuses on managing high-value liability claims from notification to settlement.

You will provide technical guidance, liaise with insurers and legal partners, and interpret policy wording to ensure accurate coverage and efficient claims handling. A law degree and experience with public liability and PI matters are essential.

Qualifications

• Experience managing complex liability claims including public liability and professional indemnity.
• Knowledge of liability frameworks, including the Wrongs Act and relevant common law principles.
• Experience engaging with clients, legal counsels, and industry partners.
• Expertise in analysing claims data, recognising patterns, and producing insightful reports.
• A proactive approach with the ability to manage competing priorities.
• A commitment to client service and quality outcomes.

Responsibilities

• Manage and support complex, high-value insurance claims from notification through to settlement.
• Provide high-quality technical claims guidance to clients and internal teams.
• Liaise with insurers, loss adjusters, solicitors, and other stakeholders to progress matters effectively.
• Interpret policy wording and assess claim coverage considerations.
• Maintain accurate records, reporting, and correspondence throughout the claims lifecycle.
• Identify claim trends and opportunities to improve outcomes for clients.
• Contribute to a collaborative, client-focused claims service culture.

Skills

Liability claims management

Stakeholder engagement

Claims data analysis

Policy interpretation

Proactive prioritization

Client service focus

Education

Law degree

Job description

We are seeking a talented individual to join our JLT Public Sector team, part of our risk business at Marsh. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will provide technical claims advice, coordinate claim activity, and help clients navigate the claims process with confidence. You will work across a portfolio of complex, high-value liability claims, ensuring claims are managed efficiently, accurately, and in line with client and insurer expectations.

We Will Count On You To

• Manage and support complex, high-value insurance claims from notification through to settlement.
• Provide high-quality technical claims guidance to clients and internal teams.
• Liaise with insurers, loss adjusters, solicitors, and other stakeholders to progress matters effectively.
• Interpret policy wording and assess claim coverage considerations.
• Maintain accurate records, reporting, and correspondence throughout the claims lifecycle.
• Identify claim trends and opportunities to improve outcomes for clients.
• Contribute to a collaborative, client-focused claims service culture.

What You Need To Have

• Law degree.
• Experience in managing complex liability claims including public liability and professional indemnity matters.
• Knowledge of liability frameworks, including the Wrongs Act and relevant common law principles.
• Experience engaging with stakeholders, such as clients, legal counsels, and industry partners.
• Expertise in analysing claims data, recognising patterns, and producing insightful, actionable reports.
• A proactive approach with the ability to manage competing priorities.
• A commitment to client service and quality outcomes.

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.