Technical Change Analyst (6753)

Harrison McMillan Pty Ltd; Canberra; Sur place; AUD 110 000 - 150 000; Plein temps

Résumé du poste

Harrison McMillan Pty Ltd is seeking a Technical Change Analyst (APS6 level) to support a Federal Government Department in Canberra. The role focuses on preparing and implementing change and training artefacts for ICT delivery projects to move from current to future states.

Deliverables include discovery packs, change management planning, stakeholder communications, benefits realisation support, and training content development such as guides and online modules.

Qualifications

• 3+ years experience delivering ICT change outcomes in complex projects.
• Knowledge of change management methodologies and applying them to ICT delivery.
• Experience in assessing training needs and creating user guides and online courses.
• Ability to prepare communication plans and deliver timely content as required by the business.
• Experience in benefits realisation and providing evidence-based outcomes.
• Strong interpersonal, negotiation and stakeholder relationship skills.
• Persuasive oral and written communication abilities including negotiation.

Responsabilités

• Prepare and implement change and training artefacts to support stakeholders and end users.
• Develop discovery packs with problem statements, stakeholder maps and journey maps.
• Support change management and communications planning for business and end users.
• Contribute to communication content such as emails, intranet posts, FAQs and updates.
• Contribute to benefits realisation plans and collect baseline data, metrics, and success indicators.

Connaissances

Stakeholder management

Communication skills

Negotiation

Interpersonal skills

Outils

Prince2 governance

Agile rituals

Wagile

Microsoft Project

Microsoft Teams

Description du poste

At Harrison McMillan, our mission is simple: to change lives, one placement at a time

As a trusted recruitment partner to government and industry, we pride ourselves on connecting exceptional people with roles where they can truly make an impact

Harrison McMillan is seeking a Technical Change Analyst (APS6 equivalent) to work with a Federal Government Department in Canberra

Job details

The Technical Change Analyst will be an expert in preparing and implementing change and training artefacts to support stakeholders and end users to transition from current state to future state for ICT delivery projects

Deliverables

• Discovery pack including identification of problem statement and vision, stakeholder map, personas and persona journeys, pain points and benefits (in collaboration with Business Analysts).

• Change Management and Communications Planning support for both Business and End users.

• Contributing to communication content, including emails, intranet posts, FAQs, briefing packs, and stakeholder updates

• Contributing to the benefits realisation plan and provision of benefits realisation support, including collecting and validating baseline data, metrics, and success indicators.

• Training Planning and Materials Development. Development of training content such as user guides, short format videos, and online learning modules.

Essential criteria

• 3+ years previous experience in an ICT Change Analyst role delivering desired business outcomes in complex ICT projects

• Knowledge of change management methodologies, tools and structure, and applying to ICT Delivery in a “Wagile” project utilising Agile rituals within Prince2 governance framework

• Experience in assessing training needs and preparing training user guides, videos and online courses

• Ability to prepare communication plans and deliver drafted and timely communications content as per business requirements

• Experience with identifying benefits, supporting the delivery of benefits, and providing evidence-based outcomes of benefits realisation

• Exceptional level of interpersonal, negotiation and communication skills and an ability to effectively develop strong working relationships with key internal and external stakeholders and operational staff

• Persuasive oral and written communication skills including effectiveness in negotiation and liaison.

Desirable

• Managing User Acceptance Testing with business and end users

• Human centred design and designing with accessibility built in

• Conducting user research to inform requirements and design

• Working on secure government systems and in a complex global ICT environment

• Project management systems, tools, and processes and how these are practically used in Agile and Waterfall environments (DevOps, Microsoft Teams, Microsoft Project)

This role is a 12-month contract and requires a NV1 clearance