Technical Business Analyst

Hydrogen Group; Sydney; On-site; AUD 128,000 - 168,000; Part time

Job summary

Hydrogen Group is seeking a Technical Business Analyst to support the loyalty and rewards platform, aligning business needs with technical solutions. You will translate complex requirements into clear technical specs and collaborate with Product, Engineering and stakeholders to deliver API-driven integrations and data workflows.

The role covers loyalty, rewards, and financial services capabilities, requiring strong SQL, API, and data-m mapping skills.

Qualifications

• Proven experience as a Technical Business Analyst in a digital/tech environment.
• Experience with loyalty/rewards programs and financial services.
• Strong knowledge of APIs, system integrations and data mapping.
• Experience with SQL and relational databases is advantageous.
• Familiarity with Agile delivery and tools like Jira and Confluence.
• Strong stakeholder management across technical and business teams.

Responsibilities

• Gather, analyse and translate business requirements into technical specs, user stories and acceptance criteria.
• Support development and enhancement of loyalty, rewards and financial services platforms.
• Collaborate with engineering on API integrations, interfaces and data flows.
• Analyse customer journeys across enrolment, points, redemption and rewards management.
• Coordinate with internal teams and external partners on platform integrations and new capabilities.

Skills

Technical Business Analyst

Loyalty/rewards domain

APIs & integrations

SQL

Agile methodologies

Stakeholder management

Tools

Jira

Confluence

Job description

Technical Business Analyst – Loyalty

Location: Sydney 6 month contract: $800pd

The Opportunity

• We're partnering with an established technology business seeking an experienced Technical Business Analyst to support the development and enhancement of its digital loyalty and rewards platform.
• Working closely with Product, Engineering and key business stakeholders, you'll play a critical role in delivering technology solutions that connect financial services, customer engagement and loyalty programs.

Key Responsibilities

• Gather, analyse and translate business requirements into detailed technical specifications, user stories and acceptance criteria.
• Support the development and enhancement of loyalty, rewards and financial services technology platforms.
• Work closely with engineering teams on API integrations, system interfaces and data flows.
• Analyse customer journeys across loyalty enrolment, points accumulation, redemption and rewards management.
• Collaborate with internal teams and external partners to support platform integrations and new product capabilities.

About You

• Proven experience as a Technical Business Analyst, ideally within a digital product or technology environment.
• Experience across both loyalty/rewards programs and financial services is essential.
• Strong understanding of APIs, system integrations, data mapping and backend processes.
• Experience working on loyalty platforms, rewards ecosystems, points management or redemption solutions.
• Exposure to banking, payments, cards or other financial services products.
• Ability to translate complex business requirements into clear technical specifications for development teams.
• Experience working with Agile delivery methodologies and tools such as Jira and Confluence.
• Strong stakeholder management skills, with the ability to engage technical teams, business stakeholders and external partners.
• SQL experience and an understanding of relational databases would be advantageous.