Senior Business Analyst

NSW Department of Customer Service; Sydney; Hybrid; AUD 125,000 - 139,000; Full time

Job summary

A government department in New South Wales is seeking a Senior Business Analyst who will develop financial models for strategic projects. The ideal candidate will have skills in business process mapping, financial modelling, and strong communication abilities. This is a temporary full-time role based in Sydney with flexible working options. Salary ranges from AUD 129,464 to AUD 142,665, plus superannuation.

Benefits

Flexible working options

Diverse and inclusive workplace

Opportunities for professional development

Qualifications

• Experience with business process mapping and improvement frameworks.
• Ability to interrogate large datasets for actionable insights.
• Excellent written/verbal communication skills.

Responsibilities

• Develop financial and business case modelling.
• Analyse data to support decision-making.
• Support the development of business cases and proposals.

Skills

Business process mapping

Analytical skills

Financial modelling

Stakeholder engagement

Communication skills

Attention to detail

Education

Tertiary qualifications in finance/accounting/business

Job description

Join to apply for the Senior Business Analyst role at NSW Department of Customer Service

Join to apply for the Senior Business Analyst role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,693.00/yr - A$138,510.00/yr

Senior Business Analyst

Clerk Grade: 9/10, base salary starting at $129,464 - $142,665 plus superannuation
Employment Type: Temporary 12-month opportunity, full-time
Office Location: Sydney-McKell with flexible working supported
This role sits within the Strategy & Business Case team within the Strategy, Commercial and Risk Division

About the team:

The Strategy & Business Case team creates and executes strategies, assesses market trends, secures funding and drives innovation to help shape Telco's future and ensure its long-term success. The primary purpose of this role is to develop financial models and conduct analysis to support delivery of the Public Safety Mobile Broadband (PSMB) Business Case and other key strategic initiatives.

Your day-to-day:

• Develop financial and business case modelling, cost and benefit analysis and provide analytical solutions for projects including Return on Investment (ROI), Net Present Value (NPA) and Cost-benefit Analysis (CBA)
• Analyse and interpret data to draw meaningful insights and drive assumptions to support informed decision making
• Liaise with subject matter experts and stakeholders to identify opportunities offering insights, validating assumptions, and influencing outcomes \
• Support the decision-making processes, using outstanding technical and commercial skills on strategic projects
• Utilise communication skills to present outcomes and make recommendations
• Support the development and delivery of business cases and proposals

To be successful in this role, you will demonstrate:

• Demonstrated experience and familiarity with business process mapping and process improvement frameworks, business case development, system and best practice methodologies in a commercial environment and/or the public sector.
• Proven analytical and financial modelling skills with the ability to interrogate large datasets to contribute to the delivery of actionable insights to a range of stakeholders.
• Familiarity with government processes or telecommunications sector is desirable.
• Excellent written and verbal communication skills, with strong stakeholder engagement and the ability to communicate complex information clearly.
• Attention to detail, and the ability to work independently and manage competing deadlines in a dynamic environment.
• Tertiary qualifications in the field of finance/accounting/business or equivalent (essential) and CA or CPA accreditation (desirable).

To Apply:

Please click 'Apply' and follow the steps to submit your application online for review.

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 14th August 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [e-mail] or 02 9494 8351.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Telecommunications

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