Technical Business Analyst

Safe Transport Victoria; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development programmes

Diversity and inclusion

Job summary

Safe Transport Victoria is undertaking a major digital delivery program to migrate legacy systems to a unified Salesforce platform. The Technical Business Analyst translates business needs into clear requirements, supports discovery, backlog refinement, planning, testing and implementation, and collaborates with stakeholders, developers and platform specialists.

You bring hands-on experience in digital or technology projects, strong stakeholder engagement, and an adaptable, collaborative

Qualifications

• Experience delivering technical business analysis in digital or technology projects.
• Experience translating business needs into requirements, user stories and documentation.
• Strong stakeholder engagement and workshop facilitation skills.
• Experience working in agile delivery environments.
• Understanding of data structures, integrations, migrations or system interactions.
• Strong problem-solving, communication and collaboration skills.
• Experience supporting testing, implementation and business outcomes.

Responsibilities

• Drive business analysis activities to define business and system requirements.
• Facilitate workshops and stakeholder discussions to gather insights and build alignment.
• Translate operational needs into user stories, acceptance criteria and technical artefacts.
• Analyse current and future state processes, data flows and system interactions.
• Support backlog refinement and delivery planning in an agile environment.
• Prepare requirements documentation, process maps and data flows.
• Work across business and technical teams to manage risks, dependencies and impacts.
• Support testing, implementation and transition into BAU operations.

Skills

Technical analysis

Agile delivery

Stakeholder engagement

Documentation

Data understanding

Collaboration

Education

Tertiary qualifications in IT or Business

Salesforce credentials (desirable)

Tools

Salesforce

Job description

About Us

'Safe journeys, every time'. This is what we strive for at Safe Transport Victoria (ST Vic). As the safety regulator for commercial passenger vehicles, buses and maritime, what we do impacts the everyday lives of Victorians. Our role is to work with these industries and the communities they serve to ensure a transport system that inspires confidence for users. We are focused on creating impact by being an intelligence-led regulator, agile to technological disruptions in the market and highly responsive to community expectations and needs. We are also in the business of thinking big. We are reimagining what’s possible in how we regulate, and we welcome those who are interested in reshaping and redefining how we work. Safe Transport Victoria is committed to building a culture of ‘working as one’. This means our people share openly, question respectfully and build together. This also means we invest in our people and provide personal and professional development programs to create a workforce that is empowered, innovative and adaptable.

About The Role

Reporting to the IT Program Manager, the Technical Business Analyst plays a key role in a significant digital delivery program at ST Vic, supporting the migration of legacy systems to a unified Salesforce platform.

This role is responsible for translating business and technical needs into clear requirements and practical solutions. Working closely with stakeholders, developers and platform specialists, the role supports discovery, backlog refinement, delivery planning, testing and implementation activities.

The responsibilities of the Technical Business Analyst will include, but are not limited to:

• Driving business analysis activities to define business and system requirements
• Facilitating workshops and stakeholder discussions to gather insights and build alignment
• Translating operational needs into user stories, acceptance criteria and technical analysis artefacts
• Analysing current and future state processes, data flows and system interactions
• Supporting backlog refinement and delivery planning in an agile environment
• Preparing requirements documentation, process maps and source-to-target data flows
• Working across business and technical teams to manage risks, dependencies and impacts
• Supporting testing, implementation and transition into business-as-usual operations.

The role requires demonstrated experience delivering technical business analysis in digital, technology or transformation environments, with the ability to turn complex operational needs into clear and actionable outcomes.

About You

You are a collaborative and practical business analyst who enjoys solving problems and supporting delivery in a fast-paced digital environment. You communicate clearly, work well with others and bring a structured, adaptable approach to your work.

You will bring:

• Experience delivering technical business analysis in digital or technology projects
• Experience translating business needs into requirements, user stories and documentation
• Strong stakeholder engagement and workshop facilitation skills
• Experience working in agile delivery environments
• Understanding of data structures, integrations, migrations or system interactions
• Strong problem-solving, communication and collaboration skills
• Experience supporting testing, implementation and business outcomes.

Experience within the Salesforce ecosystem, including declarative platform features, will be highly regarded.

Qualifications

• Tertiary qualifications in Business, Information Technology or a related discipline are desirable.
• Professional Salesforce credentials, such as Salesforce Certified Administrator or Salesforce Certified Business Analyst, are highly desirable
• Equivalent professional experience may also be considered.

Further Information

For a confidential discussion, please contact Andrew Lambert, IT Program Manager via email [e-mail]

What we offer you?

ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs and supporting ways of working that help employees balance work and life. We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.

A Workplace committed to safety and wellbeing

ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.

Diversity and Inclusion

ST Vic’s broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.

Learning and Development

We want you to grow, develop and learn with us! ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.

Applications close at midnight 12 October 2026