Technical Analyst

Macquarie Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Wellbeing leave day

Parental leave

Hybrid and flexible working

Volunteer leave

Professional development reimbursement

Job summary

Macquarie Group's Digital HQ seeks a Senior Technical Analyst to lead Atlassian platform initiatives across Jira, Jira Service Management and Confluence. You will balance operational support with project delivery, translate requirements into practical solutions, and mentor teammates to raise capability.

You'll bring 3–5+ years in a senior technical role, strong Jira/Confluence expertise, and a proven ability to work autonomously with stakeholders in a hybrid Australia-wide environment.

Qualifications

• 3-5+ years in a senior technical role providing technical leadership and guidance
• Experience with Jira, Jira Service Management and Confluence administration and configuration
• Ability to translate business requirements into practical technical solutions and communicate recommendations to stakeholders

Responsibilities

• Design and implement solutions across Jira, Jira Service Management and Confluence
• Provide technical leadership, mentor team members and support complex issue resolution
• Balance operational support with project delivery, including initiatives that utilise AI

Skills

Technical leadership

Stakeholder engagement

Autonomous work style

Communication

Tools

Jira administration

Jira Service Management

Confluence

Automation tooling

Job description

Our Digital HQ team designs and delivers solutions that enhance employee efficiency, collaboration, and ways of working across Banking and Financial Services. Working closely with stakeholders across the business, the team leverages enterprise collaboration platforms and technology solutions to create a seamless and productive employee experience.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Technical Analyst, you will act as the senior technical specialist within a team focused on Atlassian platforms, balancing operational support with project delivery. You will design and implement solutions across Jira, Jira Service Management and Confluence, while partnering with stakeholders to understand requirements and deliver effective outcomes. You'll also provide technical leadership, support complex issue resolution, and mentor team members to help build capability across the team.

What You Offer

• 3-5+ years' experience in a senior technical role, providing technical leadership and guidance while supporting the development of less experienced team members
• Strong hands‑on expertise with Jira, Jira Service Management and Confluence, including administration, configuration, automation, permissions management and platform support
• Experience translating business requirements into practical technical solutions, evaluating different approaches and communicating recommendations to stakeholders
• Proven ability to manage both operational support responsibilities and project delivery commitments, including resolving complex technical issues and implementing solutions that utilise AI
• Strong communication and stakeholder engagement skills, with the ability to explain technical concepts clearly, gather requirements effectively, and work autonomously to deliver successful outcomes.

What We Offer

Benefits

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology‑driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.