Technical Account Manager - PCS

IXOM; Warrnambool; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Global organisation

Structured onboarding

Clear career pathways

Flexible working arrangements

Health & wellbeing programs

Inclusive culture

Job summary

IXOM is seeking a Technical Account Manager in Warrnambool to support dairy and food manufacturing customers across Victoria. The role blends technical consulting, account management and business development, with regular regional travel and remote work flexibility.

You will work with our national team to deliver customer solutions and grow revenue. Based in Warrnambool or the Southwest region, you will engage with major producers, troubleshoot challenges and drive long-term value through

Qualifications

• Experience within dairy, food, beverage, chemicals or related manufacturing industries.
• Technical qualifications or industry experience in a relevant discipline.
• Experience in account management, sales, technical service or customer-facing roles.
• Strong relationship-building and communication skills.
• A proactive approach to business development and identifying growth opportunities.
• Ability to influence, negotiate and engage with customers at multiple levels.

Responsibilities

• Manage and grow a portfolio of dairy and food manufacturing customers.
• Act as a technical subject matter expert across dairy cleaning and production process applications.
• Support technical service teams with troubleshooting, product trials and customer projects.
• Develop strong customer relationships and identify opportunities for business growth.
• Generate leads through customer engagement, site visits and market activity.
• Contribute to tenders, proposals, pricing submissions and contract discussions.
• Work closely with Customer Service, Supply Chain and Product Management teams to deliver outstanding customer outcomes.

Skills

Account management

Relationship building

Customer facing

Sales

Technical advisory

Education

Technical qualification

Job description

Looking for a role where you can combine technical expertise, relationship management and business development?

We're seeking a Technical Account Manager to join our Process Cleaning Solutions team, supporting some of Victoria's largest dairy and food manufacturing customers, based in Warrnambool servicing the Southwest Victoria region. This role offers the opportunity to partner with major producers, solve technical challenges and drive commercial growth across a well-established customer portfolio.

This is an ideal opportunity for someone with experience in dairy, food, beverage or industrial chemicals who enjoys being customer-facing and wants to build long-term relationships while identifying opportunities for growth.

This role is ideally based in Warrnambool, however we are open to candidates located in the Southwest region of Victoria. Regular customer travel across the region forms part of the role.

What's on offer

• Manage a diverse portfolio of dairy and food manufacturing customers across Victoria.
• Combine technical expertise with commercial account management and business development.
• Work remotely with flexibility, while remaining connected to a highly experienced national team.
• Partner with technical specialists, product managers and supply chain teams to deliver customer solutions.
• Opportunity to develop deep expertise in dairy cleaning and food production process applications.
• Join a market-leading organisation that supports some of Australia's most recognised food and dairy producers.

About your role

This role sits at the intersection of technical consulting, account management and business development.

You'll be responsible for managing customer relationships, supporting technical service delivery and identifying opportunities to grow revenue and profitability. Acting as a trusted advisor, you'll work closely with customers to understand their operations, troubleshoot challenges and deliver solutions that create long-term value.

You'll also help drive business growth through new product opportunities, customer engagement and lead generation across existing and prospective accounts.

Key Responsibilities

• Manage and grow a portfolio of dairy and food manufacturing customers.
• Act as a technical subject matter expert across dairy cleaning and production process applications.
• Support technical service teams with troubleshooting, product trials and customer projects.
• Develop strong customer relationships and identify opportunities for business growth.
• Generate leads through customer engagement, site visits and market activity.
• Contribute to tenders, proposals, pricing submissions and contract discussions.
• Work closely with Customer Service, Supply Chain and Product Management teams to deliver outstanding customer outcomes.

Who are we looking for?

• Experience within dairy, food, beverage, chemicals or related manufacturing industries.
• Technical qualifications or industry experience in a relevant discipline.
• Experience in account management, sales, technical service or customer-facing roles.
• Strong relationship-building and communication skills.
• A proactive approach to business development and identifying growth opportunities.
• Ability to influence, negotiate and engage with customers at multiple levels.

Highly regarded:

• Dairy processing or food manufacturing knowledge.
• Project management or leadership experience.
• Experience supporting technical cleaning or production process applications.

Benefits at IXOM

• Competitive salary aligned to market and experience
• Stable, full‑time role within a global organisation
• Structured onboarding and transition support
• Clear internal career pathways
• Flexible working arrangements where possible
• Health, wellbeing and employee assistance programs
• An inclusive, collaborative and values‑driven culture

About IXOM

IXOM plays a vital part in the lives of tens of millions of people every day. We're the experts behind the scenes, helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few).

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.