Technical Account Manager (NV1) - Canberra

Fortinet, Inc.; Canberra; On-site; AUD 110,000 - 140,000; Full time

Job summary

Fortinet, Inc. is seeking a Technical Account Manager (NV1) for Canberra to act as the primary technical liaison for a dedicated account. You will provide solutions, reproduce issues in lab environments, and coordinate with R&D to resolve product bugs.

You will track incidents, develop deployment best practices, and update guidance on new releases while conducting periodic site visits for managed accounts.

Qualifications

• 6–10 years in technical support within networking/security.
• NV1 clearance or equivalent security clearance.
• Strong knowledge of data networking protocols and security products.

Responsibilities

• Serve as primary contact for dedicated Fortinet account and provide technical solutions.
• Prioritize and track incidents; reproduce environments on lab equipment.
• Coordinate with R&D to resolve product issues and update knowledge bases.
• Create deployment best-practice docs and guide on new releases.
• Visit sites for managed accounts and maintain incident reports.

Skills

Networking

Security

TCP/IP

VPN

Windows

Linux

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

Lab equipment

Job description

Technical Account Manager (NV1) - Canberra

CANBERRA, ACT, Australia

Job Info

• Job Identification 24536
• Job Category Technical Account
• Posting Date 10/02/2026, 02:32 AM
• Locations CANBERRA, ACT, Australia
• Job Schedule Full time

Job Description

Location: Australia (Canberra)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamicTechnical Account Manager to contribute to the success of our rapidly growing business.

As a Technical Account Manager (NV1),you will:

• Be the primary point of contact for the dedicated account.
• Provide technical solutions to address customer issues.
• Centrally manage and prioritize customer issue to assure timely resolution.
• reproduce customer environments on lab equipment.
• Follow-up with R&D departments to resolve product issues.
• Be responsible for tracking, maintaining and resolving incident reports and customer support requests.
• Create technical documentation and bulletins to improve internal and external knowledge base.
• Update and provide guidance on new releases and features to dedicated accounts.
• Develop best practice deployment and troubleshooting methodology documentation.
• Conduct periodic site visits for the managed accounts.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

We Are Looking For:

• At least 6-10 years’ experience in technical support role in a networking/security company.
• NV1 clearance
• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
• Hands on Experience Security products and technologies such as Firewalls, End point protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc.
• Administrator level working knowledge of Windows, Linux or Unix skills an advantage.
• Good understanding of Web application concepts, security and vulnerabilities.
• Strong troubleshooting and problem-solving skills.
• Effective oral and written communication skills.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
• Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications.
• Experience in system integration and multi vendors environment.
• Experience in programming and scripting that would assist automate data collection during trouble shooting & daily operation.
• Experience in wireless access point.
• Experience in SQL database.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.