Technical Account Manager - Concept Data

Lyra Technology Group; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Job summary

Lyra Technology Group is seeking a Technical Account Manager for Concept Data in Adelaide, South Australia, to own a SME client portfolio and drive growth in technology, cybersecurity, cloud, data, AI and automation services.

The role blends sales, strategic account management and consultative client engagement, with responsibility for developing account strategies, nurturing relationships and translating requirements into value-driven solutions.

Qualifications

• 3+ years in sales or account management.
• Proven track record of meeting/exceeding targets.
• Experience in MSP or IT account management.
• Ability to grow and retain client portfolios.
• Strong commercial awareness and communication skills.
• Exposure to cyber security, cloud, or AI solutions is desirable.
• Australian Citizenship or Permanent Residency and police clearance.

Responsibilities

• Own and grow a defined portfolio of SME client accounts.
• Build trusted relationships with client stakeholders.
• Develop account strategies and growth plans.
• Identify upsell and cross-sell opportunities across services.
• Maintain CRM records, pipeline visibility, and forecasts.
• Coordinate with technical teams to ensure deliverables.
• Lead regular account reviews and onboarding of new solutions.

Skills

Account management

Sales targets

Cyber security

Cloud solutions

Microsoft 365

Stakeholder management

Consultative sales

Leadership exposure

Australian PR

Police clearance

Job description

Technical Account Manager - Concept Data Lyra Technology GroupBurnside, WA, AU

Job Description

Technical Account Manager - Concept Data

Lyra Technology Groupis aprivateequity-backed holding company that invests in andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees, name, and culture that have made them successful. As a platform ofEvergreenServicesGroup, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our Operating Companies,Concept Datais looking for an experiencedTechnical Account Managerto join their team in Adelaide, South Australia.

This is an exciting opportunity for a commercially minded relationship-builder to take ownership of a portfolio of SME clients and play a key role in growing their technology, cyber security, cloud, data, AI and automation capabilities.

You will be the primary commercial owner for your assigned portfolio, responsible for building trusted relationships, developing account strategies, identifying growth opportunities and converting them into well-scoped, commercially sound solutions.

This role is ideal for someone who enjoys combiningsales, strategic account management and consultative client engagement, and who wants to be part of a growing technology business.

Responsibilities

• Own and grow a defined portfolio of SME client accounts.
• Build strong, trusted relationships with key client stakeholders and position Concept Data as a strategic technology partner.
• Understand client business objectives, risks and priorities to identify opportunities and guide solution development.
• Develop and execute structured account plans focused on growth and retention.
• Identify and close upsell and cross-sell opportunities across managed services, cyber security, cloud, data, AI and automation.
• Maintain accurate CRM records, pipeline visibility and reliable sales forecasts.
• Conduct regular account reviews and client engagement meetings.
• Translate client requirements into clear, value-driven proposals and solutions.
• Work closely with technical and delivery teams to ensure proposed solutions are practical, deliverable and commercially sound.
• Set clear expectations and ensure successful handover and onboarding of new solutions.
• Monitor account health and proactively manage risks that could impact client satisfaction or retention.
• Support marketing campaigns, referrals and other initiatives that generate opportunities within your portfolio.
• Contribute to Concept Data's EOS cadence and reporting where required.

Skills

• Minimum 3 years' experiencein sales or account management.
• Proven track record of achieving and exceeding sales targets.
• MSP or IT industry account management experience is essential.
• Demonstrated ability to grow and retain a client portfolio.
• Strong commercial awareness and accountability.
• Excellent communication, negotiation and stakeholder management skills.
• Strong ability to develop and execute account strategies.
• Experience in consultative or solution-based sales environments.
• A proactive, results-driven and solution-oriented approach.
• Strong ownership mindset and the ability to work collaboratively with technical and delivery teams.
• Exposure to Microsoft 365, cloud, cyber security or AI solutions is desirable.
• Experience identifying and developing cyber security, compliance, cloud and AI opportunities within an SME client base is highly desirable.
• Australian Citizenship or Permanent Residency.
• Willingness to undergo a Police Clearance.
• A clear progression pathway
• Direct exposure to senior leadership and commercial decision-making.
• Opportunity to manage strategic client relationships, work alongside experienced technical specialists, access ongoing professional development, and play a key role in the company's next phase of growth.

Are you a natural hunter who thrives on opening doors, building relationships and creating opportunities from scratch?.We're looking for a driven and commercially savvy Trade Account Manager to tak