Technical Account Manager

KX; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and tailored training

Private healthcare package

Enhanced maternity and paternity package

Wellness Days and Volunteering opportunities

Job summary

A global data analytics company is seeking a Technical Account Manager in Sydney to engage with customers, enhance their use of KX software, and identify growth opportunities. This role requires a mix of technical expertise and excellent communication skills, supported by a bachelor's degree in Computer Science or related field. Benefits include competitive salary, tailored training, and a hybrid work model.

Qualifications

• 3+ years’ proven experience in a solution architect or technical account manager role.
• Experience in the data and analytics vendor space.
• Ability to manage multiple customers and deliverables simultaneously.
• Strong problem-solving skills and ability to operate in a fast-paced environment.
• Ability to manage multiple customers and deliverables simultaneously.

Responsibilities

• Serve as the primary technical point of contact for assigned customers.
• Perform regular customer health checks and identify optimizations.
• Provide product training to customers.
• Offer ongoing technical guidance on data ingestion/migration, performance tuning, and architecture reviews.
• Capture customer feedback and proof points to share with internal teams and act as a customer advocate.
• Identify upsell/cross-sell opportunities and coordinate with other KX teams.

Skills

Solution architecture experience

Customer relationship management

Communication skills

Problem-solving skills

Experience in a fast-paced environment

Education

Bachelor's degree in Computer Science or related field

Tools

kdb+

Python

Data science technologies

kdb+

Job description

Overview

KX is currently seeking a Technical Account Manager to join our Global Technical Account Management team. As a Technical Account Manager, you’ll spend your time working directly with customers – understanding their environments and use cases, providing support and enablement to help them maximize their ROI in KX software, identifying where KX can expand, assisting with new sales opportunities, and more.

Key Responsibilities

• Serve as the primary technical point of contact for assigned customers, developing strong relationships with stakeholders.
• Perform regular customer health checks to review architecture, address pain points, identify optimizations, and assess expansion opportunities.
• Provide product training to customers to ensure they have sufficient expertise to utilize our software.
• Offer ongoing technical guidance to customers on data ingestion/migration, performance tuning, workflow optimization, and architecture review.
• Capture customer feedback and proof points to share with internal KX teams, acting as a customer advocate.
• Identify upsell and cross-sell opportunities and present them to other KX teams.
• Identify churn risk and work with internal stakeholders to mitigate.
• Collaborate with the Account Director to prepare value propositions for expansions.
• Define solution architecture for new use cases and expansion opportunities.
• Provide demos, workshops, and proofs of concepts to advance expansion opportunities.
• Maintain accurate records of customer interactions, issues, use cases, and performance metrics.

Required Qualifications

• 3+ years’ proven experience in a solution architect or technical account manager role.
• Experience in the data and analytics vendor space.
• Excellent communication skills with the ability to describe complex topics to technical and non-technical stakeholders.
• Excellent problem-solving skills and ability to operate in a fast-paced environment.
• Ability to manage multiple customers and deliverables simultaneously.

Preferred Qualifications

• Bachelor's degree in Computer Science or related field.
• Previous experience in the financial services industry.
• Previous experience with vector databases, LLMs, and Generative AI work flows.
• Previous experience with kdb+, parquet, Python and other data science/analytics technologies.
• Previous experience with cloud and on-prem/cloud hybrid architecture.

Location & Work Model

Hybrid working model based in Sydney, Australia. Employment will be carried out under First Derivatives PTY Limited.

Benefits

• Competitive salary and tailored training and skills development.
• Private healthcare package and Employee Assistance Program.
• Enhanced maternity and paternity package.
• Wellness Days and Volunteering opportunities.