Technical Account Consultant

Rippling; Sydney; On-site; AUD 110,000 - 145,000; Full time

Job summary

Rippling is seeking an Australian payroll compliance specialist to own Modern Award interpretation and STP mapping for our customers. You will be the definitive internal and external resource on how Australian payroll compliance is configured and maintained in Rippling, including awards, agreements, and related obligations.

The role also supports TAMs and AMs across the broader customer base with non-payroll cases as needed.

Qualifications

• 3+ years of SaaS payroll experience with Australian Modern Awards interpretation.
• Deep knowledge of Australian payroll compliance including STP, superannuation, and long service leave.
• Ability to explain complex payroll scenarios in clear written or verbal form.
• Experience training admins and supporting cross-functional teams.

Responsibilities

• Payroll & Compliance Configuration Audits - Review Modern Award setups, STP mapping, superannuation, and long service leave configurations.
• Modern Awards Enablement - Train customer admins on Modern Award configuration and updates.
• Report and policy configuration - Build complex payroll reports and configure policies to support compliance analyses.
• Feedback loop to Product - Surface Australia-specific insights to Product and Engineering.
• Enterprise Account Health Checks - Perform post-implementation audits for high-value Enterprise accounts.
• Internal TAM/AM Enablement - Upskill TAMs and AMs on Australian payroll compliance.
• Structured engagement delivery - Document findings and next steps for engagements.
• Training asset development - Create training materials for payroll compliance best practices.
• Scaled enablement through webinars - Host webinars on Modern Award briefings.
• General case support - Handle non-payroll customer cases as needed.

Skills

SaaS payroll experience

Australian Modern Awards

STP knowledge

superannuation familiarity

long service leave knowledge

client training

audit & remediation

Tools

Rippling platform

Job description

About the role

You are the specialist for Australian payroll compliance, including Modern Awards, Single Touch Payroll (STP), superannuation, and long service leave, for Rippling’s customers.

You are the definitive internal and external resource on how Australian payroll compliance requirements are configured and maintained in Rippling, including Modern Award interpretation, enterprise agreements layered on top of awards, and how these connect to STP reporting, superannuation, and long service leave obligations. Payroll is your primary focus but you will also take on general customer cases that are not directly tied to payroll, supporting Australian Technical Account Managers(TAMs) and Account Managers (AMs) across the broader book.

What you will do

• Payroll & Compliance Configuration Audits - Review live customers’ Modern Award setup, STP mapping, superannuation, and long service leave configuration to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations
• Modern Awards Enablement - Train customer admins on how Modern Awards are configured and maintained in Rippling, including annual award updates, and identify optimisation opportunities.
• Report and policy configuration - Build complex reports and configure payroll-related policies, including Modern Award and enterprise agreement requirements, to support accurate compliance analysis, customer audits, and scalable operational processes.
• Feedback loop to Product - Capture structured feedback on payroll and compliance performance, surfacing recurring themes and Australia-specific insights to Product and Engineering
• Enterprise Account Health Checks - Run post-implementation health checks and configuration audits for high-value Enterprise accounts as Modern Award and compliance requirements evolve
• Internal TAM/AM Enablement - Serve as an internal knowledge resource, upskilling TAMs and AMs on Australian payroll compliance
• Structured engagement delivery - Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants it
• Training asset development - Build reusable training assets covering Australian payroll compliance best practices, plus internal enablement materials for TAMs, AMs, and IMs
• Scaled enablement through webinars - Host recurring 1:many adoption webinars and cohort-based Modern Award briefings that drive platform adoption and walk customers through annual award changes before they become support tickets
• General case support - Take on customer cases outside of payroll and compliance as needed, in support of the broader Australian TAM/AM team

What you will need

• 3+ years of SaaS experience in payroll process, consulting, implementation, or support, with strong, hands‑on experience in Australian Modern Awards interpretation and application
• Deep working knowledge of Australian payroll compliance, including Modern Awards, STP, superannuation, and long service leave
• Passion for helping customers and colleagues
• Ruthless prioritisation and time management
• Ability to explain complex payroll and compliance scenarios in simple, clear written or verbal communications
• Strong attention to detail and ability to solve complex, interdependent configuration problems
• Comfort handling general, non-payroll customer cases alongside a payroll-first specialisation
• Interest in actively working with product and engineering teams to feed Australia-specific product gaps into the roadmap