TechBar Support Specialist | IT ServiceNow

Dxc Technology; Victoria; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

DXC Technology is seeking a TechBar Analyst to provide front-line IT support in a modern workplace. You will be the main contact for end users, resolving incidents and service requests with a customer-focused approach.

You will work with Microsoft 365, collaboration tools, and device lifecycles, following ServiceNow-based ITIL-aligned processes. Strong communication and proactive problem solving are essential.

Qualifications

• Experience in end-user or TechBar support.
• Strong troubleshooting skills.
• Microsoft 365 and collaboration tools experience.
• ServiceNow or ITSM tool usage.
• Understanding of device lifecycle.
• Basic ITIL knowledge.
• Customer service experience.

Responsibilities

• Deliver front-line TechBar support with a strong customer service focus.
• Resolve incidents and service requests efficiently.
• Proactively assist users and identify improvement opportunities.
• Support devices, mobility, collaboration tools, and meeting room technologies.
• Assist with device setup, provisioning, and refresh activities.
• Manage tickets within ServiceNow ensuring accurate updates.
• Maintain high-quality records and data integrity.
• Promote secure, modern workplace practices.
• Follow ServiceNow workflows and ITIL-aligned processes.
• Collaborate with broader IT teams.
• Maintain a clean and professional TechBar environment.

Skills

Customer service experience

Troubleshooting skills

Strong communication

Adaptability

Team collaboration

Tools

ServiceNow

Microsoft 365

Job description

DXC Technology is seeking a TechBar Analyst to provide front-line IT support in a modern workplace. You will be the main contact for end users, resolving incidents and service requests with a customer-focused approach.

You will work with Microsoft 365, collaboration tools, and device lifecycles, following ServiceNow-based ITIL-aligned processes. Strong communication and proactive problem solving are essential.