Hybrid TechBar Analyst: IT Support & End-User Experience

DXC Technology Inc.; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

DXC Technology Inc. in Melbourne is seeking a TechBar Analyst to deliver high-quality end-user IT support in a modern workplace, acting as a primary contact for staff.

The role blends technical capability with proactive engagement to boost productivity and align with ServiceNow-based service management practices. You will support devices, mobility, collaboration tools, and meeting room technologies, manage incidents in ServiceNow, and work with IT teams to promote secure, efficient IT services.

Qualifications

• Experience in end-user or TechBar support.
• Strong troubleshooting skills.
• Experience with Microsoft 365 and collaboration tools.
• Familiarity with ServiceNow or ITSM tools.
• Understanding of device lifecycle.
• Basic ITIL knowledge.
• Customer service experience.

Responsibilities

• Deliver front-line TechBar support with a customer-service focus.
• Resolve incidents and service requests efficiently.
• Assist users and identify improvement opportunities.
• Support devices, mobility, collaboration tools, and meeting room tech.
• Manage tickets in ServiceNow with accurate updates.
• Maintain data integrity and secure workplace practices.
• Follow ITIL-aligned processes and collaborate with IT teams.
• Maintain a professional TechBar environment.

Skills

TechBar support

Troubleshooting

Microsoft 365

ServiceNow

Device lifecycle

ITIL knowledge

Customer service

Tools

ServiceNow

Microsoft 365 Suite

Job description

DXC Technology Inc. in Melbourne is seeking a TechBar Analyst to deliver high-quality end-user IT support in a modern workplace, acting as a primary contact for staff.

The role blends technical capability with proactive engagement to boost productivity and align with ServiceNow-based service management practices. You will support devices, mobility, collaboration tools, and meeting room technologies, manage incidents in ServiceNow, and work with IT teams to promote secure, efficient IT services.