TechBar Analyst - Frontline IT Support & ServiceNow Expert

DXC Technology; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

DXC Technology in Melbourne is seeking a TechBar Analyst to provide frontline IT support in a modern workplace, serving as a key contact for end users and aligning with ServiceNow-based practices.

You will handle incidents and requests, support devices and collaboration tools, and manage tickets in ServiceNow while promoting secure, productive work habits. Experience with Microsoft 365 and ITSM is preferred.

Qualifications

• Experience in end-user or TechBar support.
• Strong troubleshooting skills.
• Microsoft 365 and collaboration tools experience.
• ServiceNow or ITSM tool usage.
• Understanding of device lifecycle.
• Basic ITIL knowledge.
• Customer service experience.

Responsibilities

• Deliver front-line TechBar support with a strong customer service focus.
• Resolve incidents and service requests efficiently.
• Proactively assist users and identify improvement opportunities.
• Support devices, mobility, collaboration tools, and meeting room technologies.
• Assist with device setup, provisioning, and refresh activities.
• Manage tickets within ServiceNow ensuring accurate updates.
• Maintain high-quality records and data integrity.
• Promote secure, modern workplace practices.
• Follow ServiceNow workflows and ITIL-aligned processes.
• Collaborate with broader IT teams.
• Maintain a clean and professional TechBar environment.

Skills

End-user / TechBar support

Troubleshooting

Microsoft 365

ServiceNow / ITSM

Device lifecycle knowledge

ITIL basics

Customer service

Tools

ServiceNow

Job description

DXC Technology in Melbourne is seeking a TechBar Analyst to provide frontline IT support in a modern workplace, serving as a key contact for end users and aligning with ServiceNow-based practices.

You will handle incidents and requests, support devices and collaboration tools, and manage tickets in ServiceNow while promoting secure, productive work habits. Experience with Microsoft 365 and ITSM is preferred.