TechBar Support Analyst - Modern Workplace & ITSM

DXC Technology; Australia; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

DXC Technology is seeking a TechBar Analyst to deliver high-quality, customer-focused IT support in a modern workplace. You will be a key contact for end users, resolving incidents and service requests while aligning with ServiceNow-based ITSM practices.

Role emphasizes proactive engagement, strong customer service, and collaboration with wider IT teams, in a work model prioritizing in-person collaboration with flexible options.

Qualifications

• Experience in end-user or TechBar support.
• Strong troubleshooting skills.
• Microsoft 365 and collaboration tools experience.
• ServiceNow or ITSM tool usage.
• Understanding of device lifecycle.
• Basic ITIL knowledge.
• Customer service experience.

Responsibilities

• Deliver front-line TechBar support with a strong customer service focus.
• Resolve incidents and service requests efficiently.
• Proactively assist users and identify improvement opportunities.
• Support devices, mobility, collaboration tools, and meeting room technologies.
• Assist with device setup, provisioning, and refresh activities.
• Manage tickets within ServiceNow ensuring accurate updates.
• Maintain high-quality records and data integrity.
• Promote secure, modern workplace practices.
• Follow ServiceNow workflows and ITIL-aligned processes.
• Collaborate with broader IT teams.
• Maintain a clean and professional TechBar environment.

Skills

End-user support

Troubleshooting

Device lifecycle

ITIL knowledge

Customer service

Collaboration

Tools

Microsoft 365

Collaboration tools

ServiceNow

Job description

DXC Technology is seeking a TechBar Analyst to deliver high-quality, customer-focused IT support in a modern workplace. You will be a key contact for end users, resolving incidents and service requests while aligning with ServiceNow-based ITSM practices.

Role emphasizes proactive engagement, strong customer service, and collaboration with wider IT teams, in a work model prioritizing in-person collaboration with flexible options.