Tech Support Team Lead – Hands-On, Multi-Site IT Leader

Ghanda Clothing; Geelong; On-site; Confidential; Full time

Benefits offered by this job

Clothing allowance

Annual performance bonus

Clothing discount for family

Career progression

Job summary

Ghanda Clothing in Geelong, VIC is seeking a hands-on Tech Support Team Lead to guide our #GhandaGang while staying on the tools. This on-site, player-coach role reports to the IT Manager and covers the head office, stores and distribution network.

You will mentor and support the team, manage escalations, own the helpdesk, and drive improvements. Expertise with M365, Active Directory, Windows Server, and multi-site retail support will help you succeed.

Qualifications

• Hands-on IT support or systems administration experience.
• Experience leading or mentoring a support team.
• Strong knowledge of M365, Active Directory, Windows Server.
• Experience supporting multi-site or retail environments (advantage).

Responsibilities

• Lead, mentor and support a team, manage workload and priorities.
• Act as senior escalation point and handle tickets daily.
• Own helpdesk administration, including queues and reporting.
• Build and maintain self-help portal for end users.
• Server maintenance, patching, uptime across environment.
• WAN/LAN management across Head Office, the Distribution Centre and 100+ stores.
• Manage Microsoft 365 and Active Directory administration.
• Oversee store infrastructure, POS hardware and networks.
• Manage vendor relationships.
• Identify IT process improvements.

Skills

IT support

Team leadership

Networking (WAN/LAN)

Windows Server

Linux/Windows virtualization

Communication

Tools

Microsoft 365

Active Directory

Windows Server

Job description

Ghanda Clothing in Geelong, VIC is seeking a hands-on Tech Support Team Lead to guide our #GhandaGang while staying on the tools. This on-site, player-coach role reports to the IT Manager and covers the head office, stores and distribution network.

You will mentor and support the team, manage escalations, own the helpdesk, and drive improvements. Expertise with M365, Active Directory, Windows Server, and multi-site retail support will help you succeed.