Tech Support Specialist — Customer Care

AVEVA; Sydney; On-site; AUD 85,000 - 105,000; Full time

Job summary

RIB in Sydney is seeking a Customer Care Consultant (Tech Support) to join a global team delivering high-quality client support. You will handle inquiries, provide remote assistance, and work with development to resolve issues while contributing to knowledge base improvements.

The role requires strong communication, technical troubleshooting, and a customer-first mindset; Australian citizenship is required due to defense clearance.

Qualifications

• Experience in an external customer-facing support function, such as a service desk, customer helpdesk, or technical support environment.
• Tertiary degree in IT or equivalent professional certifications
• Australian Citizenship required due to defense clearance requirements.
• Customer focused, with a positive attitude and high standards of customer service.
• Excellent communication skills, both written and verbal.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to understand and communicate technical issues to both technical and non-technical audiences.
• Microsoft Windows
• Willingness to learn new technologies
• Microsoft Office
• Internet browsers and web technologies
• Basic computer networking concepts
• Basic understanding of Windows Server and desktop administration
• General computer hardware
• TCP/IP networking fundamentals

Responsibilities

• Provide exceptional technical customer support services to RIB clients, meeting customer expectations, and ensuring queries are resolved efficiently and effectively.
• As part of a global team, provide technical support services including handling support phone calls and tickets, and performing remote software assistance where required.
• Respond to customer enquiries in a professional and timely manner.
• Maintain strong customer relationships through effective communication and follow-up.
• Provide out-of-hours support for critical incidents when required.

Skills

Customer support

Communication skills

Troubleshooting

Technical understanding

Windows OS

Microsoft Office

Web basics

Networking basics

Education

IT degree

Job description

RIB in Sydney is seeking a Customer Care Consultant (Tech Support) to join a global team delivering high-quality client support. You will handle inquiries, provide remote assistance, and work with development to resolve issues while contributing to knowledge base improvements.

The role requires strong communication, technical troubleshooting, and a customer-first mindset; Australian citizenship is required due to defense clearance.