Tech Support Analyst | Flexible Hours, Growth

Palm Lake Group

Gold Coast City

Hybrid

AUD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Meals on-site

Snack bar with goodies

Fully equipped private gym

Gaming stadium & arcade

On-site salon

Wellness centre

Training & development funding

Job summary

Super Retail Group is seeking a Technical Support Analyst to join the Digital and Technology team in Strathpine/Brisbane. The role focuses on delivering exceptional frontline IT support, troubleshooting, and customer service across multiple channels.

The successful candidate will work within a 24/7 on-site environment, with ongoing training and growth opportunities. The ideal applicant is customer-focused, has a passion for technology, and can learn quickly while following documented procedures.

Qualifications

Entry-level position with comprehensive training provided.
Love and understanding of technology helpful.
Ability to absorb information and learn quickly.
Strong problem-solving skills and customer focus.

Responsibilities

Monitor and respond to service alerts.
Diagnose DNS/domain-name issues.
Administer and troubleshoot Linux (CentOS) servers and cPanel.
Assist customers via phone, live chat, and email.
Provide frontline technical support and service desk functions.
Support application and configuration management; manage assets and documentation.