Tech-Savvy Retail Specialist - Home & Personal Care

Dyson; Sydney; On-site; AUD 45,000 - 55,000; Full time

Job summary

Dyson Castle Hill Demo Store seeks a Retail Sales Assistant to enthusiastically demonstrate our technology, assist customers, and enhance the owner experience. You will explain features, perform hands-on diagnostics, and cross-sell Dyson products and services to existing owners.

We value a proactive attitude, strong customer service, and experience in premium retail. You will contribute to KPIs, merchandising, and accurate record-keeping in a vibrant Dyson environment.

Qualifications

• Customer service or sales experience.
• Experience in premium retail is advantageous.
• Understanding of retail principles and sales targets.

Responsibilities

• Proactively engage store visitors with hands-on product demonstrations across Dyson categories.
• Take ownership of customer issues by performing diagnostics and troubleshooting to achieve first-touch resolution.
• Advise customers of promotions and new technology by cross-selling Dyson products and services.
• Advise customers of repair options and pricing.
• Maintain accurate records of all customer interactions using CRM and Mypos systems.
• Process shipping labels and dispatch customer machines using courier services; handle payments and end-of-day balances.
• Respond to email requests from managers and internal stakeholders.
• Assist with general store operations, merchandising, and stock visibility.
• Take responsibility for achieving individual and store KPIs including sales and customer service.

Skills

Customer service

Sales

Communication skills

Problem solving

Tools

CRM

Mypos

Job description

Dyson Castle Hill Demo Store seeks a Retail Sales Assistant to enthusiastically demonstrate our technology, assist customers, and enhance the owner experience. You will explain features, perform hands-on diagnostics, and cross-sell Dyson products and services to existing owners.

We value a proactive attitude, strong customer service, and experience in premium retail. You will contribute to KPIs, merchandising, and accurate record-keeping in a vibrant Dyson environment.