Tech-Savvy IT Customer Support (Entry-Level)

Nexigen Digital; Southport; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

On-site meals

Snack bar

Gym

Wellness centre

Barber on-site

Social events

End-of-year celebrations

Upskilling funding

Job summary

Nexigen Digital in Australia is seeking an entry‑level Customer Service specialist to kick‑start a career in IT. You will triage calls, handle billing tasks, and support domain, hosting, and account upgrades across multiple channels.

No prior experience is required as Nexigen Digital provides training; a strong interest in technology and a service‑oriented mindset will help you excel in this busy frontline role.

Qualifications

• Entry-level role with comprehensive training provided.
• Love of technology and a customer‑focused mindset.
• Able to learn quickly and solve problems with care.

Responsibilities

• Triage inbound calls and route to appropriate team for resolution.
• Process billing tasks, payments and invoice queries.
• Update domain registration details and related info.
• Handle account/service upgrade requests for customers.
• Assist with hosting service enquiries and general support.
• Manage billing inquiries across phone, live chat, and email.

Skills

Tech enthusiasm

Customer service

Rapid learning

Detail oriented

Problem solving

Tools

cPanel/WHM

Linux

Job description

Nexigen Digital in Australia is seeking an entry‑level Customer Service specialist to kick‑start a career in IT. You will triage calls, handle billing tasks, and support domain, hosting, and account upgrades across multiple channels.

No prior experience is required as Nexigen Digital provides training; a strong interest in technology and a service‑oriented mindset will help you excel in this busy frontline role.