Tech-Savvy Front-Line Customer Support Specialist

Nexigen Digital; Tasmania; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

On-site meals

Snack bar

Drinks fridge

Private gym

Wellness centre with gaming stadium

On-site barber/hair stylist

Regular team social events

End-of-year celebrations

Training and upskilling funding

Job summary

Nexigen Digital is seeking an enthusiastic entry-level IT customer service advocate to join our front-line team in Tasmania. You will triage calls, assist with payments and invoices, and help customers with domain, hosting, and service upgrade requests.

No prior experience required—training is provided. A passion for technology, strong problem-solving, and attention to detail will help you thrive in a fast-paced, supportive environment with ample growth opportunities.

Qualifications

• Entry-level role; training provided.
• Interest in IT and customer service.
• Ability to learn quickly and stay focused.

Responsibilities

• Triage inbound calls to route to the right team for timely resolution.
• Process general billing tasks, including payments and invoice queries.
• Make corrections and updates to domain names and registration details.
• Handle customer requests for account and service upgrades.
• Provide assistance for general hosting service inquiries.
• Manage billing inquiries across phone, live chat, and email.

Skills

Customer service

Tech enthusiasm

Rapid learning

Attention to detail

Tools

cPanel (WHM)

Linux servers

DNS concepts

Job description

Nexigen Digital is seeking an enthusiastic entry-level IT customer service advocate to join our front-line team in Tasmania. You will triage calls, assist with payments and invoices, and help customers with domain, hosting, and service upgrade requests.

No prior experience required—training is provided. A passion for technology, strong problem-solving, and attention to detail will help you thrive in a fast-paced, supportive environment with ample growth opportunities.