Team Manager (FaCC) - Caboolture

Mercy Community; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 per ann

Blue Card & NDIS Worker Screening Card

Free confidential counselling for you&

Vaccination reimbursements

Employee benefits program

Job summary

Mercy Community is seeking a dynamic Team Manager for the Family and Child Connect Program in Caboolture. This permanent full-time role leads service delivery, engages regional partners, and ensures quality practice and strategic relationships with government and NGO services.

You will guide a senior team, manage incidents, and drive reporting against service agreements while supporting staff in therapeutic engagements with stakeholders.

Qualifications

• Tertiary degree or above in Social Work, Behavioural Sciences, Psychology or related discipline.
• Extensive experience in safety and risk assessments, family support and intervention services.
• Sound understanding and knowledge of the Queensland child protection system.
• Queensland Driver’s License (Provisional Green or above).
• Current Paid Blue Card (Queensland Working with Children Check) or ability to apply.
• Evidence of vaccination against whooping cough or willingness to obtain before commencement.

Responsibilities

• Ensure that the program areas operate in accordance with Mercy Community policies, procedures and values, service schedules and accreditation requirements.
• Oversee the effective management of incidents in line with organisational and legislative requirements.
• Establish and maintain professional relationships with Department of Child Safety, youth & women and other stakeholders.
• Prepare and submit reporting against service agreements in required timeframes.
• Provide direct support to employees in managing relationships and therapeutic engagements with stakeholders.

Job description

Mercy Community are on the search for a dynamic Team Manager to guide our Family and Child Connect Program based in Caboolture.This is a Permanent Full-time opportunity, working alongside a well experienced team and Senior Program Manager.

The successful applicant will provide senior leadership in the development and implementation of high-quality service delivery, networking and regional engagement of the local service system, and ensure quality practice and strategic relationships with government and NGO services.

This role involves but not limited to -

• Ensure that the program areas operate in accordance with Mercy Community’ and co-agency policy, procedures and values, service schedules, accreditation requirements and other relevant protocols in close consultation with the line manager.
• Oversee the effective management of critical and non-critical incidents in line with organisation and legislative requirements, and in consultation with the Program Manager/Senior Program Manager.
• Proactively establish and maintain a professional and effective working relationship with the Department of Child Safety, Youth & Women (DCSYW), mandatory reporters and other key stakeholders to ensure the excellent reputation ofMCprograms in the broader community.
• Prepare reporting against service agreements or any other reports required and submit these reports to the manager in required timeframes.
• Provide direct assistance to employees in the management of their relationships and therapeutic engagements with all stakeholders

About you

As the successful applicant, you will possess:

• Tertiary degree or above in Social Work, Behavioural Sciences, Psychology or related discipline.
• Extensive experience in conducting safety and risk assessments, family support and intervention services; focusing on neglect and domestic violence.
• Sound understanding and knowledge of the Queensland child protection system
• Queensland Provisional Green or above Driver’s License
• Current and valid Paid Blue Card (Queensland Working with Children Check) or ability to apply
• Evidence of current vaccination against whooping cough (or willingness to obtain prior to commencement)

Why Mercy Community

Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, young people, and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

• Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
• Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
• Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors
• Free annual influenza and/or other vaccination reimbursements
• Benyfits – is an employee benefits program designed to help you save money on living costs

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.

Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.