Team Manager, Drivers

Yarra Trams; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free travel pass

Competitive salary

Workplace flexibility

Employee Assistance Program (EAP)

Paid parental leave

Job summary

Yarra Trams is recruiting several Team Managers to lead drivers across our Melbourne network, including depots at Camberwell, Kew, Glen Huntly, Malvern, Essendon, Brunswick, Southbank and Preston. This is a senior people-leadership role focused on driving performance and positive change.

You will embed a customer-service culture, monitor incidents, coach staff and foster a zero-harm workplace while building scalable manager-employee relationships. A Victorian Driver's licence is required.

Qualifications

• Excellent people leadership and change management skills.
• Strong coaching and feedback abilities.
• Knowledge of Workcover procedures and legislation.
• Ability to manage, coach, develop and motivate staff.
• Investigative, auditing and report writing skills.

Responsibilities

• Embed a customer service culture across direct reports and drivers.
• Monitor, analyse and act on customer-related incidents.
• Build and maintain scalable manager-employee relationships.
• Foster a zero-harm safety culture on shift.
• Provide ongoing coaching and support to drivers.

Job description

At Yarra Trams, we're not just moving people — we're moving Melbourne. Your journey is our passion, and it drives everything we do. From the tracks to the teams behind them, we're committed to delivering world-class service — and it all starts with passionate people like you.

We're looking to expand our operational front line leadership teams for our Driver Cohort and are looking to recruit several new Team Managers across our network. This position is a great opportunity for an experienced people leader to join, make a positive impact on the performance of our drivers. This role is critical in transforming the way we manage our people and will involve the management of a team of Drivers from our depot's - Camberwell, Kew, Glen Huntly, Malvern, Essendon, Brunswick, Southbank & Preston.

About the role:

• Embedding a customer service culture where all direct reports think like a passenger;
• Monitoring, analysing and acting on customer related incidents;
• Building and maintaining an effective manager-employee relationship at scale;
• Fostering a zero-harm culture with safety at front of mind for all employees;
• Providing ongoing coaching, feedback and support to the drivers;

About You:

• Experience of influencing behaviour and delivering through others;
• An understanding of the principles of continuous improvement;
• Knowledge and understanding of Workcover procedures and legislation;
• A strong ability to effectively manage, coach, develop and motivate staff;
• Strong investigative, auditing and report writing skills;
• A current Victorian Driver's licence.

Why Yarra Trams?

We're proud to be part of Melbourne's heartbeat. At Yarra Trams, you'll find a supportive team, meaningful work, and opportunities to grow your career while making a difference in the lives of thousands of passengers every day.

As the operator of the world's largest tram network and an iconic part of Melbourne's transport system, Yarra Journey Makers is dedicated to serving communities by ensuring safe and reliable travel every day. Join a team focused on helping people and delivering better tram journeys to keep Melbourne moving forward.

Additionally, you will receive:

• A Free travel pass for Victoria's Public Transport Network
• Competitive salary and great conditions
• Workplace flexibility
• Access to our Employee Assistance Program (EAP)
• Access to our Paid Parental leave policies

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We're committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

Yarra Trams is an equal opportunity employer. We celebrate diversity and are committed to creating a workplace that is inclusive and encourage applications from all sectors of the community.