Team Manager, Driver Cohort – Lead Melbourne Trams (Flexible)

Yarra Trams; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free travel pass

Competitive salary

Workplace flexibility

Employee Assistance Program (EAP)

Paid parental leave

Job summary

Yarra Trams is recruiting several Team Managers to lead drivers across our Melbourne network, including depots at Camberwell, Kew, Glen Huntly, Malvern, Essendon, Brunswick, Southbank and Preston. This is a senior people-leadership role focused on driving performance and positive change.

You will embed a customer-service culture, monitor incidents, coach staff and foster a zero-harm workplace while building scalable manager-employee relationships. A Victorian Driver's licence is required.

Qualifications

• Excellent people leadership and change management skills.
• Strong coaching and feedback abilities.
• Knowledge of Workcover procedures and legislation.
• Ability to manage, coach, develop and motivate staff.
• Investigative, auditing and report writing skills.

Responsibilities

• Embed a customer service culture across direct reports and drivers.
• Monitor, analyse and act on customer-related incidents.
• Build and maintain scalable manager-employee relationships.
• Foster a zero-harm safety culture on shift.
• Provide ongoing coaching and support to drivers.

Job description

Yarra Trams is recruiting several Team Managers to lead drivers across our Melbourne network, including depots at Camberwell, Kew, Glen Huntly, Malvern, Essendon, Brunswick, Southbank and Preston. This is a senior people-leadership role focused on driving performance and positive change.

You will embed a customer-service culture, monitor incidents, coach staff and foster a zero-harm workplace while building scalable manager-employee relationships. A Victorian Driver's licence is required.