Team Leader /Workshop Controller

RACWA; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Nine-day fortnight

Competitive salary and benefits

Overtime

Guaranteed yearly salary increases

Training and qualifications in new V/ɛ

Job summary

RAC Auto Services in Balcatta, WA, is seeking an experienced Team Leader (Workshop Controller) to oversee day-to-day workshop operations and guide a skilled team of technicians and apprentices. The role focuses on delivering excellent customer service, achieving KPIs, coordinating workflow, and ensuring safety standards, with opportunities for leadership development and ongoing training.

Successful candidates will have a qualified automotive technician background and current licences, plus a

Qualifications

• Qualified Automotive Technician
• Licensing: C-Class Driver's Licence and Motor Vehicle Repairer's Licence
• Leadership abilities to motivate, coach and mentor a diverse team
• Organisational strength to prioritise tasks and manage workload in a fast-paced workshop

Responsibilities

• Lead and mentor a team of Automotive Technicians and Apprentices
• Oversee daily workshop operations and ensure KPIs are met
• Deliver outstanding customer service and uphold RAC's quality standards
• Coordinate workflow and ensure compliance with safety procedures
• Liaise with members, suppliers, and internal teams to support service excellence

Skills

Leadership

Diagnostics

Servicing & repairs

Job description

RAC Auto Services is one of WA's most trusted automotive brands, proudly serving members for over 119 years. We're currently seeking an experienced and motivated Team Leader (Workshop Controller) to oversee operations at our Balcatta Service Centre.

This is an excellent opportunity for a qualified Senior Technician or experienced Team Leader/Workshop Controller looking for a fresh challenge. Take the lead in a modern, fully equipped workshop and guide a skilled, supportive team to success.

What's in it for you?

• 9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a nine-day fortnight.
• Competitive salary + company benefits + overtime
• Guaranteed yearly salary increases
• Volunteer to work 4 hours on a Saturday? That's paid at penalty rates
• Fortnightly pay runs - guaranteed to be paid on time!
• Training and qualifications in new vehicle technology
• Leadership development program - for those who want OFF the tools!
• Free physio program and tailored company uniform
• Frequent social club events plus RAC employee member benefits on products and services
• Free Roadside Assistance

What will you be doing?

• Lead and mentor a team of Automotive Technicians and Apprentices
• Oversee daily workshop operations and ensure KPIs are met
• Deliver outstanding customer service and uphold RAC's quality standards
• Coordinate workflow and ensure compliance with safety procedures
• Liaise with members, suppliers, and internal teams to support service excellence

What are we looking for?

• Qualified Automotive Technician
• Licensing: C-Class Driver's Licence and Motor Vehicle Repairer's Licence
• Technical Skills: Comprehensive background in servicing, repairs, and diagnostics
• Leadership Abilities: Proven capacity to motivate, coach and mentor a diverse team
• Organisational Strength: Capable of prioritising tasks, managing workload and resolving challenges in a fast-paced environment

Successful candidates will undergo a full medical assessment, including a drug and alcohol test, and a police check, including traffic infringements.

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact us for assistance throughout the recruitment process.