Team Leader Workplace Technology

Department of Energy, Environment and Climate Action; City of Melbourne; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

Department of Energy, Environment and Climate Action is seeking a Team Leader, Workplace Technology to provide operational and technical leadership across the Workplace Technology section of the Information Services Division.

You will lead technical staff to deliver reliable, customer‑focussed end‑user IT services, applying ITIL best practices to support consistent service delivery, lifecycle management and continuous improvement.

Qualifications

• Demonstrated end-user support experience in an IT environment.
• Formal qualification in IT service delivery (ITIL V4 Foundation) is desirable.
• Use of ServiceNow management tool and ITIL processes in daily work.
• Experience operating within an ITIL framework and service delivery environment.

Responsibilities

• Provide operational and technical leadership across the Workplace Technology section.
• Lead technical staff to deliver reliable, customer-focused end-user IT services.
• Apply ITIL best practices to support consistent service delivery and lifecycle management.

Skills

End user support

ITIL Foundation

ServiceNow

ITIL environment

Education

ITIL V4 Foundation

Degree in Information Technology

Tools

ServiceNow

Job description

18h ago , from Victorian Department of Energy and Climate Action

The Team Leader, Workplace Technology provides operational and technical leadership across the Workplace Technology section of the Information Services Division. The role leads technical staff to deliver reliable, customer-focused end-user technology services across the department, applying ITIL best-practice methodology to support consistent service delivery, effective lifecycle management, and continuous improvement.

Specialist/Technical Expertise/Qualifications

• Demonstrated Technical End User Support experience.
• Formal qualification in IT Service Delivery -ITIL V4Foundation, degree in Information Technologyis desirable.
• Use ofServiceNowManagement Tool.
• Experience working in an ITIL environment.

This is an ongoing position. The work location for this position is flexible within Victoria with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply. We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace. If you need support to participate, please contact

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit .

Applications close 11.59pm on Wednesday, 21 October 2026.