Service Delivery Officer

Department of Energy, Environment and Climate Action VIC; Geelong; Hybrid; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Hybrid work arrangements

Flexible hours

Job summary

Department of Energy, Environment and Climate Action VIC is seeking a part-time Service Delivery Officer in Geelong to provide internal and external customer service, corporate and administrative support, and to drive service excellence within the Regions Division.

The role requires site leadership in a dynamic environment, with hybrid work arrangements and 0.8 FTE. Applicants should highlight relevant experience in administration and customer service when applying.

Qualifications

• Skilled in MS Office applications (Word, Excel, PowerPoint, OneNote, Outlook, SharePoint).
• Experience in delivery of site administration and coordination of site services and fleet management.
• Experience in customer service.

Responsibilities

• Provide internal and external customer service relevant to the site and region.
• Deliver corporate, administrative and business support.
• Lead a climate of service excellence across DEECA Regions Division.

Skills

MS Office

Customer service

Site administration

Fleet management

Tools

MS Word

MS Excel

MS PowerPoint

SharePoint

Outlook

OneNote

Job description

Department of Energy, Environment and Climate Action VIC – Geelong VIC

The Service Delivery Officer will provide internal and external customer service, corporate, administrative and business support relevant to the site and region and lead a climate of service excellence across DEECA Regions Division. The role requires outstanding and demonstrated site leadership and the ability to navigate a changing organisational context in an agile and fast paced operating environment.

Specialist/Technical Expertise/Qualifications

• Skilled in MS Office applications (Word, Excel, PowerPoint, OneNote, Outlook, SharePoint)
• Experience in delivery of site administration and coordination of site services and fleet management
• Experience in customer service.

This is a part time (0.8 FTE) ongoing position. The work location for this position is Geelong with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply. We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace. If you need support to participate, please contact ***************@deeca.vic.gov.au.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit applying for a role with us.