Service Delivery Officer (Geelong)

Regions, Environment, Climate Action and First Peoples - DEECA; Geelong; Hybrid; AUD 48,000 - 56,000; Part time

Job summary

Regions, Environment, Climate Action and First Peoples - DEECA in Geelong VIC is seeking a Service Delivery Officer to provide internal and external customer service, corporate and administrative support relevant to the site and region, and to lead a culture of service excellence across the DEECA Regions Division. This 0.8 FTE ongoing position is based in Geelong with hybrid work arrangements available.

The role requires strong MS Office skills and experience in site administration and customer

Qualifications

• Experience in delivery of site administration and coordination of site services.
• Experience in customer service.
• Proficiency in MS Office applications.

Responsibilities

• Provide internal and external customer service, corporate, administrative and business support relevant to the site and region.
• Lead a climate of service excellence across DEECA Regions Division.

Skills

Site administration

Customer service

Tools

MS Office suite

Job description

Regions, Environment, Climate Action and First Peoples - DEECA – Geelong VIC

Department of Energy, Environment and Climate Action

The Service Delivery Officer will provide internal and external customer service, corporate, administrative and business support relevant to the site and region and lead a climate of service excellence across DEECA Regions Division. The role requires outstanding and demonstrated site leadership and the ability to navigate a changing organisational context in an agile and fast paced operating environment.

Specialist/Technical Expertise/Qualifications

• Skilled in MS Office applications (Word, Excel, PowerPoint, OneNote, Outlook, SharePoint)
• Experience in delivery of site administration and coordination of site services and fleet management
• Experience in customer service.

This is a part time (0.8 FTE) ongoing position. The work location for this position is Geelong with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.

Applications close 11.59pm on Tuesday, 20 October 2026.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply.

We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit applying for a role with us.