Team Leader — Trauma-Informed Child & Family Services

Melbourne City Mission (MCM); Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging benefits

Diverse and inclusive organisation

Learning and development opportunities

Culture of continuous improvement

Job summary

Melbourne City Mission (MCM) is seeking a Response Team Leader to guide the North East Response Team within its Intensive Children and Family Services portfolio. You will lead a multidisciplinary team delivering evidence-informed family services to strengthen child safety and family functioning.

You will supervise practitioners, promote trauma-informed, family-centred practice and drive quality improvement, reporting against program models and contractual requirements.

Qualifications

• Extensive leadership experience in Child and Family Services or similar settings.
• Ability to supervise and coach practitioners handling complex family cases.
• Strong knowledge of trauma-informed, strengths-based and child-centred practices.
• Experience using fidelity frameworks and quality improvement tools.
• Proven ability to build partnerships with Child Protection, The Orange Door and other stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day leadership, supervision and operational oversight of the North East Response Team.
• Support practitioners to deliver high-quality trauma-informed family interventions.
• Drive practice excellence, service performance and continuous improvement.
• Embed evidence-informed practice and fidelity measures across the team.

Skills

Leadership

Coaching

Supervision

Trauma-informed practice

Stakeholder collaboration

Education

Relevant tertiary qualification in Social Work, Psychology, Community Services, Human Services or related discipline

Job description

Melbourne City Mission (MCM) is seeking a Response Team Leader to guide the North East Response Team within its Intensive Children and Family Services portfolio. You will lead a multidisciplinary team delivering evidence-informed family services to strengthen child safety and family functioning.

You will supervise practitioners, promote trauma-informed, family-centred practice and drive quality improvement, reporting against program models and contractual requirements.