Restoring Team Leader - Northeast Melbourne

Melbourne City Mission (MCM); Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging benefits

Diverse and inclusive organisation

Learning and development opportunities

Culture of continuous improvement

Job summary

Melbourne City Mission (MCM) is seeking a Response Team Leader to guide the North East Response Team within its Intensive Children and Family Services portfolio. You will lead a multidisciplinary team delivering evidence-informed family services to strengthen child safety and family functioning.

You will supervise practitioners, promote trauma-informed, family-centred practice and drive quality improvement, reporting against program models and contractual requirements.

Qualifications

• Extensive leadership experience in Child and Family Services or similar settings.
• Ability to supervise and coach practitioners handling complex family cases.
• Strong knowledge of trauma-informed, strengths-based and child-centred practices.
• Experience using fidelity frameworks and quality improvement tools.
• Proven ability to build partnerships with Child Protection, The Orange Door and other stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day leadership, supervision and operational oversight of the North East Response Team.
• Support practitioners to deliver high-quality trauma-informed family interventions.
• Drive practice excellence, service performance and continuous improvement.
• Embed evidence-informed practice and fidelity measures across the team.

Skills

Leadership

Coaching

Supervision

Trauma-informed practice

Stakeholder collaboration

Education

Relevant tertiary qualification in Social Work, Psychology, Community Services, Human Services or related discipline

Job description

Summary

Work within a values-driven, progressive organisation committed to strengthening children and families.
Lead a dedicated multidisciplinary team delivering evidence-informed family services.
Competitive remuneration package with salary packaging benefits available.

About the Opportunity

The Response Team Leader provides day-to-day leadership, supervision and operational oversight of the North East Response Team within MCM's Intensive Children and Family Services portfolio. The role is responsible for supporting practitioners to deliver high-quality, trauma-informed and family-centred interventions that enhance child safety, wellbeing and family functioning. Working closely with internal stakeholders and external partners, the Team Leader drives practice excellence, service performance and continuous improvement while fostering a positive and collaborative team culture. The Team Leader also plays a key role in embedding evidence-informed practice, supporting the implementation of fidelity measures and quality improvement processes to ensure service delivery aligns with program models, contractual requirements and best practice standards.

About you

We are looking for someone who can:

• Demonstrate substantial experience working within Child and Family Services, Family Preservation, Child Protection, or related community service settings.
• Provide effective practice leadership, coaching and supervision to practitioners delivering complex casework and family interventions.
• Apply advanced knowledge of trauma-informed, strengths-based and child-centred practice frameworks.
• Demonstrate experience using fidelity frameworks, reflective practice approaches and quality monitoring tools to drive practice excellence, support staff development and ensure high-quality outcomes for children and families.
• Develop and maintain strong partnerships with Child Protection, The Orange Door, community organisations and other key stakeholders.
• Effectively manage service delivery, reporting requirements, risk management and competing operational priorities in a fast-paced environment.

Essential:

• Relevant tertiary qualification in Social Work, Psychology, Community Services, Human Services or a related discipline.
• Demonstrated leadership experience within Child and Family Services or a comparable community services environment.
• Experience providing supervision, coaching and support to practitioners managing complex family cases.
• Demonstrated understanding and application of evidence-informed practice models, fidelity tools and continuous quality improvement processes.
• Strong understanding of Victorian child and family service systems and practice frameworks.
• Current Victorian Driver Licence.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check (or ability to obtain)
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will close on 29 November 2026.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.