Team Leader - Townsville

ITEC Group Australia; Townsville City; On-site; AUD 90,000 - 110,000; Full time

Job summary

ITEC Group Australia, Townsville-based, is seeking a Team Leader - Supported Independent Living (SIL) and Community Access (CA) to manage and deliver high-quality, person-centred care. You will supervise Disability Support Workers, coordinate care plans, onboarding, and staff development while ensuring compliance with SCHADS Award and NDIS Practice Standards.

This role requires local relationships, strong documentation, and ability to maintain stable service delivery across SIL homes and

Qualifications

• Minimum Certificate III in Disability Support or related field (essential).
• Experience in a similar role and managing a team in residential or community settings.
• Experience with participants with complex needs and behaviours of concern.
• Strong knowledge of NDIS Practice Standards and SCHADS Award requirements.

Responsibilities

• Deliver high-quality, person-centred care within SIL homes or Community Access.
• Lead and supervise a team of Disability Support Workers.
• Oversee onboarding, induction, performance reviews and staff development.
• Build relationships with participants, families and partners.
• Ensure compliance with SCHADS Award and NDIS Practice Standards; participate in audits.
• Monitor incidents, complaints and feedback; ensure timely resolution.
• Assist with rostering and ensuring stable service delivery and occupancy.

Skills

Strong organisational skills

Management experience

Communication skills

Rostering systems familiarity

Multitasking

NDIS Practice Standards

SCHADS Award requirements

Education

Certificate III in Disability Support

Job description

About ITEC Group

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.

Townsville based

SCHADS Level 3 – Full Time

About ITEC Group

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.

With a workforce of 400+ across QLD, NT, SA, and NSW, we’re proud to lead with heart, purpose,

and action.

Our Commitment to Cultural Safety

Across our diverse services – including disability, health, youth, and community programs – we recognise and honour the importance of cultural identity, community connection, and lived experience.

We work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities, and embed cultural understanding and trauma-informed practice into everything we do.

At Our Core Are Our ‘We CARE’ Values

We Care | We Appreciate | We Are Reliable | We Empower

If you live these values and want to make a lasting impact, we’d love to meet you.

Why You’ll Love This Role

As Team Leader - Supported Independent Living (SIL) and Community Access (CA), you will be responsible for the management and delivery of high-quality, person-centred care and supports within one or more SIL homes and/or Community Access. This role combines direct participant care, administration, staff supervision, stakeholder engagement, and compliance.

You’ll support wellbeing of participants, leads and develops the support team, and upholds ITEC Group’s values and standards.

No two days are the same in this values-driven team, and your work will directly contribute to creating safe and supportive environments for our valuable clients.

Primary Responsibilities

• Service Delivery & Participant Support: ensure delivery of high quality care and support according to relevant documentation (support plans, behaviour plans, care plans).
• Ensure the administration documents are up to date and management efficiently.
• Lead, support, and empower a team of Disability Support Workers, fostering a positive and collaborative work environment.
• Support the process of onboarding, induction, performance reviews, mentoring, training/development for staffs.
• Build and maintain strong relationships with participants, families, advocates, and multidisciplinary teams.
• Facilitate effective communication and collaboration with external providers and community partners.
• Ensure compliance with all legislative, regulatory, and organisational requirements (SCHADS Award, NDIS Practice Standards) and participate in audits
• Oversee the management of incidents, complaints, and feedback to ensure timely and effective resolution.
• Oversee the monitoring, management, and reconciliation of participant and provision funds.
• Ensure repairs and maintenance issues are reported and managed promptly.
• Support stable service delivery by minimising unfilled shifts, reducing avoidable cancellations, and promoting continuity of care within SIL homes and Community Access.
• Contribute to occupancy and utilisation outcomes by maintaining accurate documentation, timely communication of vacancies or changes in participant needs, and effective local rostering practices.
• Support onboarding of new participants at site level, including preparation of the environment, staff readiness, and implementation of support documentation.
• Build and maintain positive local relationships with participants, families, Support Coordinators, and allied health providers to support service continuity and referrals.
• Identify and escalation local opportunities or risks impacting service sustainability (e.g. emerging vacancies, changes in participant support needs) to the Service Delivery Manager.

Qualifications And Experience

• Minimum Certificate III in Disability Support or related field (essential).
• Demonstrated experience in a similar role and managing team in a residential and/or community setting.
• Experience working with participants with complex needs and behaviours of concern.
• Strong knowledge of person-centred active support, NDIS Practice Standards, and SCHADS Award requirements.

About You

• Strong organisational and management skills
• Excellent communication and interpersonal ability
• Familiarity with digital care or rostering systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong knowledge of person-centred active support, NDIS Practice Standards, and SCHADS Award requirements.

What You’ll Need

• Current Australian Driver’s Licence
• Willing to undergo the Nation Police Check
• NDIS Worker Screening Check
• Eligibility to work in Australia
• Working with Children Check
• First Aid and CPR

Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.