Disability Support Worker - Townsville

ITEC Group; Townsville City; On-site; AUD 52,000 - 63,000; Full time

Benefits offered by this job

Employee Assistance Program

Staff benefits via SWAG platform

Relocation opportunities

Career progression

Job summary

ITEC Group Australia is seeking passionate Disability Support Workers who are committed to empowering people with disability. You’ll follow care plans and work with participants and care coordinators to deliver meaningful NDIS-funded supports, while promoting participant choice and independence.

We value reliability, compassion, and confidence in supporting others to live their best lives. Availability of 20+ hours weekly, required checks (NDIS Worker Screening, WWC), induction, First Aid/CPR,

Qualifications

• Availability to work 20+ hours per week including shifts across weekdays and weekends.
• Current NDIS Worker Screening Check and Working with Children Check.
• Complete NDIS New Worker Induction and Orientation Modules.

Responsibilities

• Provide respectful personal care and daily living support.
• Assist with domestic tasks like cleaning, laundry and meal prep.
• Support access to community and social participation.
• Document case notes and incident reports as needed.

Skills

Compassionate

Adaptable

Reliable

Confident in supporting others

Tools

First Aid HLTAID011

CPR HLTAID009

NDIS Induction & Orientation

NDIS Worker Screening Check

Working with Children Check

Australian Driver Licence

Job description

Join a team where you can truly make a difference – every day.

Be the reason someone smiles today — turn your passion into a purpose with ITEC Group.

Join a dynamic, values-driven team where every shift is an opportunity to make a real difference in someone’s life.

If you’re compassionate, adaptable, experienced in working with clients exhibiting challenging behaviours and ready to empower others to thrive.

We want to hear from you!

About the Role

ITEC Group Australia is seeking passionate, adaptable, and resilient Disability Support Workers who are committed to empowering people with disability.

We’re looking for team members who are guided by participant choice, can follow care plans, and work collaboratively with participants and care coordinators to deliver meaningful NDIS-funded supports.

We value people who are reliable, compassionate, and confident in supporting others to live their best lives.

To be Successful in this role, you’ll need:

• Availability to work at least 20+ hours per week, including a mix of weekdays, weekends, short shifts, early shifts, sleepovers, and active nights.
• A current NDIS Worker Screening Check and Working with Children Check.
• Completion of the NDIS New Worker Induction and Orientation Modules.
• A valid First Aid Certificate (HLTAID011) and CPR (HLTAID009).
• A current Australian Open Driver Licence and access to an insured vehicle.
• Valid working rights in Australia.

What You’ll Be Doing

As a support worker with ITEC, your day may include:

• Providing respectful personal care and support with daily living tasks
• Assisting with domestic duties such as cleaning, laundry, and meal prep
• Supporting access to the community and social participation
• Documenting case notes and completing incident reports as needed

What We Offer You

• Opportunities for career progression and development
• A role where no two days are the same
• Access to an Employee Assistance Program
• Staff benefits and discounts through the SWAG platform
• Relocation opportunities within our extensive service regions
  Why Join ITEC?

  With over 31 years of experience, ITEC Group is a trusted, family-owned Australian organisation delivering culturally responsive services across disability, health, youth, aged care, and employment. We proudly operate across Queensland, Northern Territory, South Australia, and New South Wales.

  Our work is driven by our ‘We CARE’ values:
  We Appreciate

  We’re committed to building a diverse, inclusive, and culturally safe workplace. Our services are grounded in an understanding of cultural identity, community connection, and trauma-informed practice. We proudly work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities to create spaces where strengths are recognised, voices are heard, and healing is supported.

  We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.

  ITEC Group is committed to inclusive employment practices that actively support the recruitment, retention, and development of Aboriginal and Torres Strait Islander peoples.